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Sparteo Logo Sparteo · IT - Software Development

Lead Technical Account Manager

· Job Posted December 12, 2025
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Job Description

We are seeking an experienced and dynamic Lead Technical Account Manager to guide and empower our Technical Account Management (TAM) team. As a leader, you will be responsible for ensuring technical excellence, driving client satisfaction, and fostering the growth of your team members. This role perfectly blends team management, strategic client interaction, and process optimization.

Job Responsibility

  • Lead, mentor, and grow a team of 3 Technical Account Managers
  • Define and monitor team KPIs to ensure objectives are met and to drive performance
  • Conduct regular one-on-one meetings and performance reviews to support the professional development of your team members
  • Effectively allocate team resources, manage workloads, and prioritize key projects
  • Act as the primary technical point of contact for our most strategic clients, guiding them through complex integrations
  • Participate in client calls to provide technical expertise, particularly with key French-speaking clients
  • Collaborate with internal teams (Sales, Product, Engineering) to resolve technical challenges and ensure client success
  • Oversee the quality and technical expertise delivered throughout the entire client integration lifecycle
  • Analyze and enhance existing team processes, including support ticket management, to improve efficiency and client satisfaction
  • Develop and maintain comprehensive documentation for technical processes and best practices
  • Identify and implement new tools or automation opportunities to increase team capacity and scalability

Requirements

  • 5+ years of experience in a technical client-facing role such as Technical Account Management or Solutions Engineering
  • Proven experience in team management or a leadership role
  • Strong background in the AdTech industry and the programmatic ecosystem
  • Fluency in both French and English is mandatory, with the ability to lead technical conversations with clients in both languages
  • A data-driven and analytical mindset, with a passion for process improvement
  • Thrive in an autonomous and fast-paced environment
  • Excellent knowledge of HTML, CSS, JavaScript, and browser debugging tools
  • Understanding of Core Web Vitals and their impact on monetization
  • Familiarity with Consent Management Platforms (CMP) and standards like TCF v2.2+
  • A formal technical education or equivalent training is required to handle integration tasks and debugging

Nice to have

  • You want to make an impact and move things forward collectively
  • You solve problems pragmatically and analytically
  • You're looking for a fast-moving environment where your agility will be an asset
  • Your ability to listen encourages you to challenge and improve yourself on an ongoing basis

What we offer

  • Dynamic Remote Culture
  • Close-knit Team
  • Vibrant Social Events
  • Rapid Growth
  • Tailored Support
  • RTT Days
  • Comprehensive Health and pension plans
  • Benefit from the Swile card for meals
  • Partial reimbursement of public transit passes
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