Lead Technical Account Manager Jobs

Sparteo

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IT - Software Development

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Not provided

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Job Description:

We are seeking an experienced and dynamic Lead Technical Account Manager to guide and empower our Technical Account Management (TAM) team. As a leader, you will be responsible for ensuring technical excellence, driving client satisfaction, and fostering the growth of your team members. This role perfectly blends team management, strategic client interaction, and process optimization.

Job Responsibility:

Lead, mentor, and grow a team of 3 Technical Account Managers
Define and monitor team KPIs to ensure objectives are met and to drive performance
Conduct regular one-on-one meetings and performance reviews to support the professional development of your team members
Effectively allocate team resources, manage workloads, and prioritize key projects
Act as the primary technical point of contact for our most strategic clients, guiding them through complex integrations
Participate in client calls to provide technical expertise, particularly with key French-speaking clients
Collaborate with internal teams (Sales, Product, Engineering) to resolve technical challenges and ensure client success
Oversee the quality and technical expertise delivered throughout the entire client integration lifecycle
Analyze and enhance existing team processes, including support ticket management, to improve efficiency and client satisfaction
Develop and maintain comprehensive documentation for technical processes and best practices
Identify and implement new tools or automation opportunities to increase team capacity and scalability

Requirements:

5+ years of experience in a technical client-facing role such as Technical Account Management or Solutions Engineering
Proven experience in team management or a leadership role
Strong background in the AdTech industry and the programmatic ecosystem
Fluency in both French and English is mandatory, with the ability to lead technical conversations with clients in both languages
A data-driven and analytical mindset, with a passion for process improvement
Thrive in an autonomous and fast-paced environment
Excellent knowledge of HTML, CSS, JavaScript, and browser debugging tools
Understanding of Core Web Vitals and their impact on monetization
Familiarity with Consent Management Platforms (CMP) and standards like TCF v2.2+
A formal technical education or equivalent training is required to handle integration tasks and debugging

Nice to have:

You want to make an impact and move things forward collectively
You solve problems pragmatically and analytically
You're looking for a fast-moving environment where your agility will be an asset
Your ability to listen encourages you to challenge and improve yourself on an ongoing basis

What we offer:

Dynamic Remote Culture
Close-knit Team
Vibrant Social Events
Rapid Growth
Tailored Support
RTT Days
Comprehensive Health and pension plans
Benefit from the Swile card for meals
Partial reimbursement of public transit passes

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Lead Technical Account Manager