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Lead Team Member position at a Circle K store. The role involves customer service, facility maintenance, merchandising, sales and financial controls, staffing supervision, security, and administrative duties.
Job Responsibility:
Provides prompt excellent customer service in a courteous, friendly and attentive manner
Greets customers as they enter the area and thanks customers as they leave
Gives assistance and offers suggestions or recommendations to the customer
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions
Reports to work on time and follows the dress and appearance code
Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out
Inspects store facilities and equipment for safety, cleanliness, and proper working order
Contacts maintenance for repair when needed
Completes build-to’s for ordering/purchasing merchandise
Receives and verifies vendor deliveries
Maintains adequate stock throughout the store and supplies in counter areas
Places advertising and pricing signage inside or outside the facility
Controls merchandise, cash shortages, and other selling expenses
Assists in maintaining proper inventory levels and shift audits
Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy
May receive and sign vendor deliveries and verify quality and quantity of product
Follows Company and/or brand guidelines for product breakage or spoilage
Supervises the activities of customer service representatives in the absence of the Store Assistant Manager
Helps coach and train new employees
Monitors customer traffic and makes appropriate adjustments to decrease waiting time
Assists with counseling of employees and provides feedback
May provide direction for managing the fast food service area of the store
Knows the gasoline pricing strategy for the store and changes gasoline prices correctly
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports
Keeps and ensures all employees keep accurate time keeping records
May take inventory of supplies and equipment
Attends job-related meetings
Provides regular and predicable onsite attendance
Complete daily store reports and other duties as assigned by the Store Manager
Requirements:
High school diploma or GED preferred
Experience in retail sales preferred
Ability to work with the equipment, tools and materials listed
Ability to work as scheduled including arriving to work on time
Ability to communicate information and ideas so others will understand
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred
Ability to perform essential duties and physical functions described
Ability to work in the conditions described
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist
Ability to grasp, reach and manipulate objects with hands for entire shift
Ability to push/pull with arms up to a force of 20 pounds
Able to reach overhead for objects
Ability to bend and twist at waist
Ability to communicate orally
Ability to operate a cash register and/or computer keyboard
Ability to stoop, kneel, squat, bend, push, and pull
Ability to work alone
Be exposed to occasional noise
Ability to stand and/or walk for an entire shift
May require climbing a ladder to store and retrieve materials or place and remove signs