Lead Systems ops engineer

• Lead, participate, and coordinate release installations
• Gather, submit, and follow through on SDLC release requirement documentation and approvals
• Coordinate validation and communication plans
• Develop and maintain detailed runbooks to support release processes and rollback strategies
• Collaborate with platform and development teams to implement robust alerting and monitoring strategies for each install
• Regularly review and improve monitoring dashboards and incident response procedures
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Coordinate with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with CI/CD pipelines and release management processes
• Experience managing critical system flows and dependencies
• Ability to create clear, detailed documentation for critical workflows, installation steps, and runbooks
• Familiarity with alerting and monitoring tools a plus (example, Grafana, Splunk, etc)
• Service Now experience a plus

• Experience with CI/CD pipelines and release management processes
• Experience managing critical system flows and dependencies
• Ability to create clear, detailed documentation for critical workflows, installation steps, and runbooks
• Familiarity with alerting and monitoring tools a plus (example, Grafana, Splunk, etc)
• Service Now experience a plus

Relocation assistance is not available for this position