Lead Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
United States, Iselin ▼
Charlotte

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

Wells Fargo is seeking a Lead Systems Operations Engineer in Technology as part of IT Service Operations. This role involves leading complex initiatives, providing systems consultation, planning computer systems and network infrastructure, and implementing process improvements.

Job Responsibility:

Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
Work as a key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Identify opportunities and implement process improvements for system upgrade execution
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Requirements:

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, education
2+ years of experience with Change, Incident, Problem management
2+ years of experience with Automation
2+ years of experience with Python /PowerShell/Java scripting

Nice to have:

Collaborate with work stream leaders as well as integration leads, and process leads to document the gaps
Create reporting framework for all levels
Understand the requirements to normalize the data sets
Experience with ServiceNow, Splunk, Big Panda
Troubleshoots hardware and software issues using general guidelines and templates, by updating and creating documentation and procedures
Ability to identify the Toil/Process improvements and work towards addressing them as part of day-to-day activities
Maintain, troubleshoot and restore service or data to production systems in support of Always-On initiative

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Systems Operations Engineer