Lead Systems Operations Engineer

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• At least 5+ yrs of application support experience with minimum of 2 year as a technical lead
• Strong Banking domain knowledge would be added advantage
• Expert in Unix/Windows operating system
• Strong experience in automation using any of scripting (shell/Perl/Python)
• Strong knowledge of any of Relational database ( Oracle/My Sql) & SQL queries
• Flexible to work in shifts (APAC & UK ) on rotational basis
• Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support
• Knowledge on any of monitoring tools like ITRS Geneos, AppDynamics , Splunk
• Experience in supporting Apache or Weblogic Server or any similar Application servers
• Knowledge of IBM MQ Series, Tomcat
• Experience in job scheduling tools like Autosys, control M, IBM Workload scheduler
• Demonstrated experience in identifying critical issues and troubleshooting
• Responds to operation monitoring events in test and production environments
• Effective interpersonal, oral, and written communication skills
• Should be able to influence various partners and Technology teams for quick restoration and ensure Application availability
• Take the lead for the issues and drive them to closure
• University degree in CSE or Equivalent
• Experience of more than 12 years in providing application support
• Knowledge and experience in ITIL processes, unix, scripting, SQL
• Strong analytical skills
• Fluency in English

Strong Banking domain knowledge would be added advantage