Lead Systems Operations Engineer

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience in Systems Operations, SRE, Platform Engineering, or Production Support with deep expertise in at least one platform domain: Database, Cloud, Network, Compute/Storage, Middleware, or Enterprise Application Support
• Strong hands-on experience applying SRE practices, including SLI/SLO definition, error budgets, and reliability metrics
• Proven experience troubleshooting and resolving large-scale, distributed production systems
• Hands-on experience with observability and monitoring tools such as Grafana, Splunk, Prometheus, Cribl, ThousandEyes, AppDynamics, or equivalent, including dashboards, alerting, logs, and metrics
• Strong scripting and automation skills using Python, Bash, and/or PowerShell to reduce operational toil
• Experience building automation or reliability tooling using APIs, Git-based workflows, and modern engineering practices
• Solid understanding of incident, problem, and change management in enterprise production environments
• Strong communication and influencing skills across engineering teams and senior leadership
• Experience with capacity management, performance engineering, and resiliency design (HA, fault tolerance, RTO/RPO)
• Experience operating in hybrid environments (on‑prem + cloud) with complex enterprise dependencies
• Familiarity with infrastructure automation / IaC tools such as Ansible or Terraform
• Ability to drive technical debt remediation for critical legacy platforms using structured backlogs
• Experience mentoring or leading senior engineers in reliability, operations, or SRE-focused roles
• Strong collaboration and partnering skills across platform, application, and support teams
• Ability to manage multiple priorities in a fast-paced, high-impact production environment
• Consistent delivery of high-quality reliability outcomes within expected timelines
• High attention to detail, data-driven problem-solving, and operational rigor
• Prior project or initiative leadership experience is highly desirable

Prior project or initiative leadership experience is highly desirable