Lead Systems Operations Engineer

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
• Basic Understanding of Windows and Unix Server Operating systems
• Understanding of Client-Server Technologies
• Understanding of Network components
• Have understanding of Incident Management
• Assess the impact of Incident
• Classify the Incident severity
• Run Incident bridge
• Engage appropriate support teams and work collaboratively towards resolution
• Manage communications to stakeholders and senior management
• Manage Root Cause analysis
• Change Management
• Problem Management
• Event Management
• Knowledge management
• Create and maintain Run books
• Review and Tag Knowledge articles with alerting/monitoring systems
• Manage application build and configuration documentation
• Maintain KB in ServiceNow and Confluence
• Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, education
• 5+ years of experience in Production/Application support teams (including troubleshooting application issues/installations/deployments/configurations)
• 5+ years of experience in Change/problem/incident management experience
• For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• 5+ years of experience in Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS
• Experience with databases such as Oracle, SQL Server, NoSQL
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• ITRS - Mandatorily should have used it
• AppDynamics – Mandatorily should have used it
• SPLUNK - Mandatorily should have used it
• Grafana - Mandatorily should have used it
• Service Now
• Autosys/Control-M - Mandatorily should have used it
• JIRA/Confluence

Preferable if candidate has worked on setup of ITRS, AppDynamics, SPLUNK, Grafana, Autosys/Control-M

• Equal opportunity employer
• Accommodation for applicants with disabilities available upon request
• Drug free workplace