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Lead Systems Operations Engineer - CI/CD Administrator

India, Bengaluru · Job Posted May 29, 2026
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Job Description

Wells Fargo is seeking a Lead Systems Operations Engineer.

Job Responsibility

  • Perform CI/CD Administrator and Infrastructure management activities for CI/CD tools like JFrog Artifactory, Github SaaS, Github Actions, Jenkins, Harness and AI Code assistants(like Github Copilot and Claude Code)
  • Respond to and resolve Incidents in a timely manner – whether user reported or system alerts – on supported Infrastructure to maintain high level of system availability and stability
  • Maintain SLAs, uptime, incident response, and triage workflows for all Incidents
  • Create and maintain operational runbooks for standard incident categories and problem management
  • Work per on-call schedule (morning/evening shifts over weekdays/weekends) and ensure coverage
  • Partner with vendor teams for raising incident cases, escalations and deep‑dive troubleshooting
  • Review/enhance monitoring, logging, dashboards and health checks for supported tools and Infrastructure
  • Operate with an SRE and Automation mindset
  • Establish/review metrics to review and manage capacity, performance, error rate, etc. regularly to pro-actively manage scale, performance and stability
  • Determine and detail out potential automations in manual Support activities and add to the Automation backlog
  • Participate in Platform Problem management process to determine root cause and Preventive actions to prevent future incidents and alerts
  • Interact and build a strong relationship with multiple teams like Engineering teams and CIO application teams

Requirements

  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Expertise in Technology Infrastructure operations in the area of CI/CD tools like Jenkins, GithubActions, Harness, Artifactory, etc.
  • Good Understanding of SDLC tooling — CI/CD, GitHub Actions, artifact repositories, enterprise proxies, security controls
  • Experience with monitoring, operational dashboards, alert configurations, log analysis, Incident Troubleshooting and management
  • Experience with supporting CI/CD tools deployed on-premise and on cloud, running on Kubernetes and Virtual machines

Nice to have

  • Expertise in Technology Infrastructure and Administration of CI/CD tools like Jenkins, GithubActions, Harness, JFrog Artifactory, etc.
  • Good knowledge of python and experience of using it to automate Infrastructure operations
  • Hands-on experience with Infrastructure Support for one or more of: GitHub Copilot, Devin AI, Cursor IDE, Claude Code or similar GenAI Coding Assistant
  • Experienced in creating alerts, creating dashboards and using Observability and monitoring tools like AppDynamics, Splunk, Grafana, Prometheus, ThousandEyes

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