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Wells Fargo Logo Wells Fargo · IT - Software Development

Lead Systems Operations Engineer – Platform Reliability Engineering (PRE)

United States, Charlotte Employment contract 119000.00 - 206000.00 USD / Year · Job Posted May 27, 2026
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Job Description

Wells Fargo is seeking a Lead Systems Operations Engineer – Platform Reliability Engineering (PRE) within the CTO Platform organization. This role is aligned to modern Site Reliability Engineering (SRE) practices and is responsible for driving reliability, resiliency, observability, and operational excellence across critical platform and application services. The role is intended for senior engineers with deep expertise in one core platform domain, applying that expertise to proactively improve platform stability, scalability, and availability.

Job Responsibility

  • Act as a Platform Reliability Engineering (PRE) subject matter expert, providing deep technical leadership in one core domain (Database, Cloud, Network, Compute/Storage, Middleware, or Application Support)
  • Lead analysis and resolution of complex, systemic production reliability issues, translating recurring incidents into long-term engineering solutions
  • Apply SRE principles including SLIs, SLOs, error budgets, and incident-driven engineering improvements to both new and legacy platforms
  • Define and drive enterprise observability standards, including metrics, logs, traces, alerting, and service health dashboards
  • Design and implement automation-first solutions to reduce operational toil, improve MTTR, and enable self-healing and self-service
  • Partner with application, infrastructure, cloud, and support teams to improve availability, performance, capacity, and resiliency
  • Lead or contribute to blameless post-mortems, ensuring measurable and sustained reduction of repeat incidents
  • Translate complex technical and operational risks into clear, data-driven guidance for senior leadership
  • Mentor engineers and support staff on reliability engineering, observability, and automation best practices

Requirements

  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience in Systems Operations, SRE, Platform Engineering, or Production Support with deep expertise in at least one platform domain: Database, Cloud, Network, Compute/Storage, Middleware, or Enterprise Application Support

Nice to have

  • Strong hands-on experience applying SRE practices, including SLI/SLO definition, error budgets, and reliability metrics
  • Proven experience troubleshooting and resolving large-scale, distributed production systems
  • Hands-on experience with observability and monitoring tools such as Grafana, Splunk, Prometheus, Cribl, ThousandEyes, AppDynamics, or equivalent, including dashboards, alerting, logs, and metrics
  • Strong scripting and automation skills using Python, Bash, and/or PowerShell to reduce operational toil
  • Experience building automation or reliability tooling using APIs, Git-based workflows, and modern engineering practices
  • Solid understanding of incident, problem, and change management in enterprise production environments
  • Strong communication and influencing skills across engineering teams and senior leadership
  • Experience with capacity management, performance engineering, and resiliency design (HA, fault tolerance, RTO/RPO)
  • Experience operating in hybrid environments (on‑prem + cloud) with complex enterprise dependencies
  • Familiarity with infrastructure automation / IaC tools such as Ansible or Terraform
  • Ability to drive technical debt remediation for critical legacy platforms using structured backlogs
  • Experience mentoring or leading senior engineers in reliability, operations, or SRE-focused roles

What we offer

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
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