CrawlJobs Logo
Tech Mahindra Logo Tech Mahindra · IT - Software Development

Lead Support Engineer

United States, Malden Employment contract 105000.00 - 120000.00 USD / Year · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We are seeking a Support Engineer Lead with strong expertise in Java applications and AWS cloud platforms, responsible for leading application and infrastructure support operations. The role requires direct onsite customer interaction, ownership of incident management, and ensuring high availability, reliability, and performance of systems.

Job Responsibility

  • Lead L2/L3 support for Java-based applications and AWS infrastructure
  • Coordinate across application, middleware, and infrastructure layers for issue resolution
  • Manage production support operations (24x7/on-call rotation)
  • Drive incident triaging, RCA, and resolution
  • Ensure adherence to SLA / KPI (MTTR, availability, uptime)
  • Perform post-incident reviews and preventive actions
  • Manage and troubleshoot AWS services (EC2, S3, Lambda, RDS)
  • Ensure scalability, reliability, and cost optimisation of cloud systems
  • Work on monitoring, logging, alerting tools (New Relic, CloudWatch, etc.)
  • Act as primary escalation points for customer incidents
  • Provide status updates, reporting, and technical explanations
  • Drive service reviews and continuous improvement initiatives
  • Implement automation for support processes / repetitive issues
  • Drive AIOps / predictive monitoring / observability improvements
  • Improve runbooks, SOPs, and knowledge base

Requirements

  • A Bachelor’s or Higher Degree is the minimum entry required for the position
  • Java 11
  • 8.00 to 12.00 Years Total Experience
  • 7 to 10 Years experience
  • Minimum 4–5 years in Application/Infra Support
  • Experience in customer-facing onsite roles preferred
  • Strong Java application support (Spring, APIs, Microservices)
  • Hands-on AWS (EC2, Lambda, S3, RDS, CloudWatch)
  • Experience in Application + Infrastructure troubleshooting
  • Knowledge of Linux, networking basics, databases (SQL/NoSQL)
  • Exposure to monitoring, logging, ITSM tools (ServiceNow, JIRA)
  • Strong customer communication (onsite-offshore coordination)
  • DevOps / CI-CD exposure (Terraform, Jenkins, Git)
  • Ability to handle critical escalations
  • Team mentoring and stakeholder alignment
  • Analytical and problem-solving mindset

Nice to have

  • Experience in customer-facing onsite roles preferred
  • DevOps / CI-CD exposure (Terraform, Jenkins, Git)

What we offer

  • medical
  • vision
  • dental
  • life
  • disability insurance
  • paid time off (including holidays, parental leave, and sick leave)
Tech Mahindra - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Lead Support Engineer

8 matching positions

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...
Location
Location
Singapore
Salary
Salary:
105000.00 - 142000.00 SGD / Year
airship.com Logo
Airship
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
  • Experience navigating challenging customer and internal stakeholder requests
  • Ability to read and write code
  • Ability to establish subject matter expertise in new technologies
  • Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
  • Experience as an escalation path for customer and team member issues
  • Ability to quickly build trusting relationships with customers and stakeholders
  • Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
  • Self-motivated
  • excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment
Job Responsibility
Job Responsibility
  • Provide day-to-day management and supervision for Technical Support team members in APAC
  • Serve as the primary technical escalation point for APAC customers
  • Represent Support in conversations with regional account teams and customers
  • Make independent judgment calls regarding customer communications, issue escalation, and team guidance
  • Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
  • Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
  • Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
  • Assist in onboarding new Technical Support Engineers
  • Serve as a mentor/role model to team members
  • Participate in the QA process of current and new products/services
What we offer
What we offer
  • Stock options
  • Fulltime
Read More
Arrow Right

Bigdata Support Lead Engineer

The Lead Data Analytics analyst is responsible for managing, maintaining, and op...
Location
Location
India , Bengaluru; Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of total IT experience
  • 5+ years of experience in supporting Hadoop (Cloudera)/big data technologies
  • 5+ years of experience in public cloud infrastructure (AWS or GCP)
  • Experience with Kubernetes and cloud-native technologies
  • Experience with all aspects of DevOps (source control, continuous integration, deployments, etc.)
  • Advanced knowledge of the Hadoop ecosystem and Big Data technologies
  • Hands-on experience with the Hadoop eco-system (HDFS, MapReduce, Hive, Pig, Impala, Spark, Kafka, Kudu, Solr)
  • Knowledge of troubleshooting techniques for Hive, Spark, YARN, Kafka, and HDFS
  • Advanced Linux system administration and scripting skills (Shell, Python)
  • Experience on designing and developing Data Pipelines for Data Ingestion or Transformation using Spark with Java or Scala or Python
Job Responsibility
Job Responsibility
  • Lead day to day operation and support for Cloudera Hadoop ecosystem components (HDFS, YARN, Hive, Impala, Spark, HBase, etc)
  • Troubleshoot issues related to data ingestion, job failures, performance degradation and service unavailability
  • Monitor cluster health using Cloudera Manager and respond to alerts, logs, and metrics
  • Collaborate with engineering teams to analyze root causes and implement preventive measures
  • Collaborate patching, service restarts, failovers and rolling restarts for cluster maintenance
  • Assist in user onboarding, access control and issues in accessing the cluster services
  • Contribute to documentation for knowledge base
  • Work on data recovery, replication, and backup support tasks
  • Responsible for moving all legacy workloads to cloud platform
  • Ability to research and assess open-source technologies, public cloud tech stack (AWS/GCP) components to recommend and integrate into the design and implementation
  • Fulltime
Read More
Arrow Right

Amer flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...
Location
Location
Canada , Waterloo
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
  • Experience in Airline Flight Operation (5-10 years)
  • Superior analytical and problem-solving skills
  • Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
  • Project management experience
  • Flexible, adaptive approach with strong customer focus
Job Responsibility
Job Responsibility
  • The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
  • Being the focal point of escalation for a family of products within the L2 teams
  • Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
  • Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
  • The identification of Customer irritants to be addressed through specific improvement initiatives
  • Preparing and Presenting Statistical Reviews Weekly with leadership
  • Ensuring Ticket Quality
  • Populating KB documentation
  • Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
  • Participating in and contributing to regular NAVBLUE customer support internal meetings
What we offer
What we offer
  • Being part of Airbus Network
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Fulltime
Read More
Arrow Right

Routing-Technical Support Engineer 4

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering or equivalent
  • Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
  • Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
  • In-depth knowledge of Juniper Networks or similar network company and system products
  • Excellent Communication Skills – Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience
  • Ownership and Problem – Solving mindset
  • Ability to work with different stakeholders for outcomes
  • Obsess about Quality – Strive for delivering quality output in every interaction
  • Encourage diversity and innovation
  • Juniper products knowledge and Junos experience / certifications would be an added advantage
Job Responsibility
Job Responsibility
  • Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
  • Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
  • Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
  • Metrics management and drive continuous / quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
  • Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
  • Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Switching-Technical Support Engineer 4

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering or equivalent
  • Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
  • Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
  • In-depth knowledge of Juniper Networks or similar network company and system products
  • Excellent Communication Skills
  • Ownership and Problem-Solving mindset
  • Ability to work with different stakeholders for outcomes
  • Obsess about Quality
  • Encourage diversity and innovation
  • Juniper products knowledge and Junos experience / certifications would be an added advantage
Job Responsibility
Job Responsibility
  • Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
  • Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
  • Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
  • Metrics management and drive continuous / quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
  • Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
  • Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Routing-Technical Support Engineer 4

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering or equivalent
  • Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
  • Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
  • In-depth knowledge of Juniper Networks or similar network company and system products
  • Excellent Communication Skills
  • Ownership and Problem-Solving mindset
  • Ability to work with different stakeholders for outcomes
  • Obsess about Quality
  • Encourage diversity and innovation
  • Juniper products knowledge and Junos experience / certifications would be an added advantage
Job Responsibility
Job Responsibility
  • Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
  • Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
  • Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
  • Metrics management and drive continuous / quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
  • Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
  • Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Tech Support Engineer

We are looking for a Tech Support Engineer to be the first point of contact for ...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in technical support or troubleshooting roles
  • Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
  • Knowledge of APIs, services, and client-server architecture
  • Understanding of incident management, triage, and escalation
  • Proficiency in English for clear communication
Job Responsibility
Job Responsibility
  • Diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
  • Work closely with engineering, product, and QA teams to ensure smooth operations
  • Learn the platform’s features, architecture, and configuration
  • Shadow team members to understand incident handling and prioritization
  • Take ownership of simple incidents with guidance
  • Meet key teams: Engineering, Product, Data and Systems to understand collaboration workflows
  • Handle most incidents independently, using logs and monitoring tools
  • Determine issue causes and escalate complex cases appropriately
  • Improve internal documentation and support processes
  • Assist users with technical issues
What we offer
What we offer
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Home office friendly anywhere in South Korea
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with
  • English Lessons
  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (Including Base, Variable, and Stock Options)
  • Fulltime
Read More
Arrow Right