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Lead Supplier API Account Manager

United Kingdom · Job Posted June 28, 2026
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Job Description

Viator is seeking a Lead Supplier API Account Manager who has a strong understanding of API integration technology and can manage the technical onboarding of new supplier integration accounts for the purpose of electronic communications between Viator and supplier reservation systems. The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour operators and other system providers. Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous connectivity projects for a portfolio of high-value accounts. The successful candidate will resolve complex integration issues effectively while working closely with team members and collaborating with senior stakeholders across product, engineering, customer service, and the wider supply business unit.

Job Responsibility

  • Overseeing the technical implementation and delivery of integrations with suppliers and reservation systems
  • Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams
  • Collaborate closely with R&D teams, representing the voice of Connectivity in development projects
  • Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any technical questions
  • Provide mentorship to team members and take proactive ownership of integration processes and methodologies
  • Own and manage the lifecycle of Salesforce cases for API integrations and establish tracking best practices
  • Lead end-to-end API integration testing for new partners, while proactively contributing to the design and optimization of internal testing and monitoring tools
  • Inform and update all senior stakeholders on integration projects
  • Monitor API transactions to ensure smooth operation
  • Help identify operational issues and escalate as necessary

Requirements

  • 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure
  • Proven technical competence in working with APIs
  • Strong stakeholder management skills with the ability to influence relationships
  • Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written)
  • Proven ability to facilitate discussions in person as well as via conference calls
  • Experience working in multi-channel, complex business environments
  • Strong time-management skills and ability to prioritize
  • Ability to collaborate with a global team, across multiple time zones

What we offer

  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • “Work your way” with flexibility to suit your lifestyle
  • Flexible schedule
  • Donation matching
  • Tuition assistance
  • Lifestyle benefit
  • Travel perks
  • Employee assistance program
  • Health benefits
  • Generous referral scheme
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