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Lead Stylist

United States, Burlington · Job Posted January 20, 2026
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Job Description

The Lead Stylist is responsible for providing and maintaining a positive, empathetic, and professional service, interaction with all customers to ensure 5-Star Customer Service. Lead Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by using the 5-Step Selling Process, and performing duties related to the presentation and operations of the store. This Team Member reports to the Sales Manager, in partnership with the Store Manager. Lead Stylists are brand ambassadors and demonstrate the critical success factors of the David’s Bridal brand. The Lead Stylist will be called on to open the store and support the sales floor, as the Floor Manager, when a member of management is out on benefit time. They must have flexible availability. This role is a developmental role for advancement to the Sales Manager.

Job Responsibility

  • Provide and maintain positive, empathetic, and professional service to ensure 5-Star Customer Service
  • Achieve sales goals and productivity by using the 5-Step Selling Process
  • Perform duties related to the presentation and operations of the store
  • Open the store and support the sales floor as the Floor Manager when management is out
  • Welcome all customers with enthusiasm over the phone, virtual chats and in person
  • Use all systems to manage the customer flow
  • Provide 5-Star Customer Service to multiple customers at one time
  • Prepare for customer appointments by reviewing customer profiles and preparing fitting room
  • Build relationships by asking questions and listening to understand customer needs
  • Strive to identify the perfect gown/dress in the customer’s first three try-ons
  • Set future appointments and follow up with customers
  • Communicate how Alterations can perfect the dress
  • Ensure proper measurements are taken and entered
  • Maintain store-standards
  • Offer David’s Bridal loyalty & partners program
  • Respond promptly to all customer questions
  • Ensure accurate cash handling procedures
  • Work to achieve all daily, weekly, and monthly routines
  • Maintain David’s Bridal hourly sales productivity standards
  • Support all Cash Wrap behaviors and process transactions accurately
  • Consistently achieve a 65% or greater platform conversion
  • Achieve add-on goals
  • Set come back appointments for the complete wedding party
  • Become the trusted advisor by completing training
  • Strive to become a Circle of Excellence member
  • Execute new processes, behaviors, contests, and programs as assigned
  • Perform duties and tasks as assigned by store management
  • Actively support the store team to achieve sales, service, team bonus, and operational goals
  • Adapt style to influence team members
  • Monitor customer reviews and mystery shops
  • Help resolve customer service issues
  • Accurately clock-in and out
  • Follow all loss prevention, security processes and policies
  • Focus on own development and learning
  • Bring others along by communicating a compelling vision
  • Celebrate successes of team members
  • Share sales expertise and product knowledge
  • Be open to coaching and feedback
  • Cultivate a collaborative and high-performing culture
  • Support team members for training and mentoring
  • Complete all required DB Engaged training courses

Requirements

  • High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service or specialty store environment
  • Prior experience with computerized POS system
  • Must have flexible availability

What we offer

  • Generous Team Member Discount After First Pay Period
  • Dayforce Wallet – Get Paid Early!
  • Health/Dental/Vision Insurance
  • 401K Program
  • Paid Vacation, Sick Days & Holidays
  • Pet Benefits

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