This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Lead Stylist is responsible for providing and maintaining a positive, empathetic, and professional service, interaction with all customers to ensure 5-Star Customer Service. Lead Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by using the 5-Step Selling Process, and performing duties related to the presentation and operations of the store. This Team Member reports to the Sales Manager, in partnership with the Store Manager. Lead Stylists are brand ambassadors and demonstrate the critical success factors of the David’s Bridal brand. The Lead Stylist will be called on to open the store and support the sales floor, as the Floor Manager, when a member of management is out on benefit time. They must have flexible availability. This role is a developmental role for advancement to the Sales Manager.
Job Responsibility:
Provide and maintain positive, empathetic, and professional service to ensure 5-Star Customer Service
Achieve sales goals and productivity by using the 5-Step Selling Process
Perform duties related to the presentation and operations of the store
Open the store and support the sales floor as the Floor Manager when management is out
Welcome all customers with enthusiasm over the phone, virtual chats and in person
Use all systems to manage the customer flow
Provide 5-Star Customer Service to multiple customers at one time
Prepare for customer appointments by reviewing customer profiles and preparing fitting room
Build relationships by asking questions and listening to understand customer needs
Strive to identify the perfect gown/dress in the customer’s first three try-ons
Set future appointments and follow up with customers
Communicate how Alterations can perfect the dress
Ensure proper measurements are taken and entered
Maintain store-standards
Offer David’s Bridal loyalty & partners program
Respond promptly to all customer questions
Ensure accurate cash handling procedures
Work to achieve all daily, weekly, and monthly routines