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Lead Storage & Data Protection Support Engineer

India, Hyderabad · Job Posted June 17, 2026
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Job Description

We are seeking a highly skilled Lead Storage & Data Protection Support Engineer to lead first-level support operations for enterprise storage, backup, and SAN environments. The role involves managing 24x7 support operations, mentoring team members, and ensuring high availability, performance, and reliability of storage and backup systems.

Job Responsibility

  • Act as Lead for First-Level Support Team (L2/L3 escalation point)
  • Create, publish, and manage 24x7 staff coverage schedules
  • Ensure adherence to SLAs, incident response timelines, and operational excellence
  • Mentor team members and drive process improvements
  • Manage and troubleshoot backup environments
  • Configure and support NetBackup and Acronis backup solutions
  • Perform backup validation, DR testing, and recovery operations
  • Configure and support enterprise storage systems
  • Perform LUN provisioning, allocation, and performance tuning
  • Perform storage capacity planning and monitoring
  • Manage and configure Brocade SAN switches
  • Configure and manage NAS storage
  • Set up and monitor replication and failover mechanisms
  • Configure storage at OS level (Windows, Linux, VMware ESXi)
  • VMware support (Datastore provisioning, Storage vMotion)
  • Monitor and optimize performance across storage arrays, SAN, NAS, and OS
  • Respond to Data Domain alerts
  • Perform log collection and analysis
  • Hardware replacement coordination
  • Create and manage support tickets with Dell EMC, Pure Storage, IBM
  • Coordinate for issue resolution, replacements, and escalations

Requirements

  • 8–12 years of experience in Storage, SAN, and Backup Support
  • Strong hands-on experience with: Dell EMC Storage (XIO, PowerMax, Unity, PowerStore)
  • VPLEX (Local & Metro)
  • Brocade SAN switches (SANnav)
  • NetBackup (NBMR, FL restore)
  • Acronis
  • Strong OS knowledge: Linux & Windows storage administration
  • VMware: Datastore provisioning, migration, and storage integration
  • Monitoring tools (Grafana or similar)

Nice to have

  • Experience with: Data Domain
  • Pure Storage, IBM storage systems
  • Knowledge of scripting/automation (Shell/Python)
  • ITIL-based incident and change management experience
  • Dell EMC Proven Professional
  • VMware Certified Professional (VCP)
  • Brocade SAN Certification
  • Veritas NetBackup Certification
  • ITIL Foundation

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