Job Description:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky. Regular Full-Time Lead Spa Therapist "At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect to the people and the world around us." Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our world class spa- a spa therapist who infuses enthusiasm into everything they do and shares our passion for service excellence! What are we looking for? A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests; Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience; A collaborative team player who actively supports and encourages colleagues to achieve shared success. What would you bring to the table? Currently licensed in New Mexico with CEU credit courses submitted and approved by the NCBTMB; 2+ years of recent massage therapy experience, preferably in a high end or luxury spa environment; 3+ years of lead therapist/supervisory experience within a spa environment; Thorough knowledge of massage and body treatment products; Proficiency with computer systems and navigation; Fluency in English- writing, reading, speaking, listening; Flexible schedule- availability to work evenings, weekends, and holidays; Ability to perform all physical requirements and functions of the position. What would your job responsibilities be? Oversee all aspects of the Massage and Body Treatment program, ensuring services meet Four Seasons standards and protocols; Perform massages and body treatments with exceptional attention to detail, professionalism, and consistency while creating a warm, memorable, guest‑focused experience; Maintain the highest standards of cleanliness, sanitation, and treatment‑room readiness, ensuring all spaces are fully stocked and aligned with brand expectations; Demonstrate adaptability in a fast‑paced environment, providing support to Spa Reception and Attendants as needed; Maintain comprehensive knowledge of all treatments and related retail products; recommend and help develop new services and enhancements based on guest feedback and industry trends; Manage inventory processes, including product usage, ordering, and maintaining adequate stock levels; Schedule team members according to business needs, ensuring optimal staffing and monitoring room‑utilization metrics; Conduct ongoing training, coaching, and performance evaluations for Massage Therapists, including treatment technique, product knowledge, and service standards; Promote and support Continuing Education (CEUs), partnering with licensed instructors and ensuring compliance for all licensed staff; Mentor and motivate the team to achieve service, retail, and operational goals, fostering a positive and collaborative work environment; Collaborate with Spa leadership on time‑off requests, staffing needs, and other operational decision‑making; Lead or support monthly staff meetings with Spa leadership and contribute to department projects or additional tasks as assigned. What will it be like working for us? Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand. We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask! What about the benefits? Free and discounted stays at 135 Four Seasons locations worldwide; Global growth opportunities; Food & beverage and spa discounts; Free employee meals; Complimentary employee parking; Comprehensive training & development; Medical benefits, including parental leave; 401(k) Retirement Plan; PTO + sick leave pay; A culture that breeds success and rewards; Competitive pay: $11.89 hourly + treatment commissions + gratuities. US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.
