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Lead Spa Receptionist

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Four Seasons

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Location:
Spain , Madrid

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Lead Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule. The role also includes to take a proactive approach to understanding guest needs and desires.

Job Responsibility:

  • Welcome guests at the Spa
  • Deal with all mail correspondences
  • Help the manager with rotas
  • Supervision of the Receptionist Team
  • Take reservations for spa treatments
  • Ability to upsell cosmetic products and retail brands within the Spa
  • Take guests for a tour of the spa and explain the facilities offered
  • Work harmoniously and professionally with co-workers and supervisors
  • Check guests in and out, following payment procedures
  • Ensure the reception area is clean and presentable at all times
  • Prepare daily reports

Requirements:

  • Previous Spa or Hospitality experience required
  • Flexible schedule and ability to work all shifts, weekends and holidays
  • Legal right to work in Spain
  • Fluency in English and Spanish
  • Strong interpersonal skills
  • Ability to multitask and solve problems
  • Excellent grooming
  • Positive attitude
  • Warm welcoming smile

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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