Lead Spa Receptionist Job at Four Seasons (Madrid)

Spa Supervisor

The Four Seasons Resort Lāna’i is looking for a Spa Supervisor who shares a pass...

Location

United States , Lana'i city

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Successful candidate must possess legal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required
Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts

Job Responsibility

Lead and supervise spa team members (receptionists, attendants, therapists), ensuring high service standards, providing coaching, supporting recruitment and training, conducting performance evaluations, and maintaining compliance with brand and safety standards
Deliver exceptional guest experiences by managing reservations, introducing services and amenities, handling VIP interactions, resolving concerns promptly, and promoting retail and upselling opportunities tailored to guest needs
Oversee daily spa operations, including scheduling optimization, cleanliness and functionality of all guest areas, inventory management, and collaboration with leadership to improve service efficiency and productivity
Manage retail operations by maintaining displays, monitoring stock levels, supporting ordering, conducting inventory, and training staff on product knowledge and sales techniques
Ensure accurate POS transactions, reporting, and KPI tracking, while maintaining organized workspaces, handling administrative tasks, and coordinating maintenance needs to uphold a clean, serene spa environment
And More!

What we offer

100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!

Fulltime

Spa Assistant Manager

Location

United States of America , Santa Fe

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of service industry experience in Spa Management preferably in a luxury hospitality environment
Demonstrated superior knowledge of spa, wellness, and holistic modalities
Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist
An individual who is a genuine, caring and compassionate with a passion for hospitality that possess integrity and accountability
An individual who while still maintaining a strong presence within the resort, let’s their personality shine through and can be themselves
You feel empowered to make the best decisions for the guest that are ethical and within policy to create an experience and truly connect with them. They also empower people encouraging them to grow and allowing them to make decisions
You lead with inspiration supporting and encouraging their team so that they can achieve success together
Passion for the health and wellness industry
Your schedule is flexible and have the ability to work evenings, weekends and Holidays

Job Responsibility

Assist the Director in overseeing all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations
Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed
Implement and monitor compliance with health and safety regulations, including emergency response procedures
Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce
Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales
Recruit, interview, and select job applicants
effectively supervise, mentor, and conduct performance evaluations for spa employees
Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities
Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs

What we offer

Discounted stays at Four Seasons over 135 locations worldwide (subject to availability)
Free employee meals prepared by the culinary team
Excellent Training & Development
Competitive Salary
Complimentary employee parking
Food & Beverage discounts
Spa Discounts
Medical benefit plan, including medical, dental, vision, life insurance and Pet Insurance. Includes domestic partnerships available after 30 days
401(k) Retirement Plan
Paid Time Off

Fulltime

Spa Director

The Spa & Wellness Director is responsible for overseeing the daily operations o...

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent reading, writing, and oral proficiency in the English language
Minimum of 5 years of management experience in a luxury spa setting
Demonstrated superior knowledge of spa, wellness, and holistic modalities
Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist
Passion for the health and wellness industry

Job Responsibility

Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations
Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed
Implement and monitor compliance with health and safety regulations, including emergency response procedures
Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce
Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales
Recruit, interview, and select job applicants
effectively supervise, mentor, and conduct performance evaluations for spa employees
Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities
Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs

What we offer

Competitive compensation and benefits package
Opportunities for professional growth within a globally recognized luxury brand
Access to world-class training and development programs
A collaborative and supportive work environment that values innovation and excellence
Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide
The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences

Fulltime

Front Office Manager

To clearly define the duties, responsibilities, expectations, and standards requ...

Location

Tanzania , Arusha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Diploma or Degree in Hospitality Management or related field
Minimum 3–5 years' experience in a front office leadership role
Experience in a luxury hotel or resort preferred
Strong knowledge of property management systems (PMS)

Job Responsibility

Manage daily front office operations including reception, reservations, concierge, and guest services
Ensure smooth, efficient, and personalized check-in and check-out experiences
Lead, train, and motivate the front office team to deliver exceptional luxury service
Welcome and manage VIP guests, special requests, and individual guest preferences
Handle guest feedback, concerns, and service recovery with professionalism and care
Coordinate closely with housekeeping, spa, and food & beverage teams to ensure seamless operations
Monitor room availability, allocations, and upgrades to optimize guest satisfaction and revenue
Ensure accuracy in billing, reservations, and reporting systems
Maintain impeccable grooming, presentation, and professionalism across the team
Build and maintain strong relationships with repeat and VIP guests

Fulltime

Spa Supervisor

Responsible for monitoring, overseeing, and administering the day-to-day Spa ope...

Location

United States , Albuquerque

Salary:

18.96 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment
Excellent customer service
Able to lead and mentor a team
Have interpersonal skill to deal effectively with all business contacts
Professional appearance and demeanor
Must possess/obtain and maintain a New Mexico Alcohol Servers License within 30 days of hire
High School Diploma or GED
Three (3) months cash handling experience
Must be able to acquire and maintain Gaming License issued through POIGRA
Must be able to successfully pass a pre-employment drug test and background investigation

Job Responsibility

Responsible for monitoring, overseeing, and administering the day-to-day Spa operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests
Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives
Monitors and maintain the integrity of the Spa
Resolves external guest issues and problems in a timely and professional manner, on behalf of management
Maintains inventory of spa materials, retail offerings, and other operational supplies
Assists with opening/closing duties of the spa, pool area, and fitness center
Interacts with other departments throughout the Isleta Resort and Casino as needed to ensure the smooth operation
Ensures guest satisfaction and comfort throughout the spa experience
Ensures all staff performance is in compliance with all spa protocols and policies
Creates and promotes the ambiance for relaxation

What we offer

Comprehensive Benefits package
Matching 401K program
Career Development & Advancement
Generous PTO
Recognition & Incentives
Team Member Dining
Opportunities for Community Engagement

Fulltime

Spa Supervisor

Responsible for monitoring, overseeing, and administering the day-to-day Spa ope...

Location

United States , Albuquerque

Salary:

18.04 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment
Excellent customer service
Able to lead and mentor a team
Have interpersonal skill to deal effectively with all business contacts
Professional appearance and demeanor
Must possess/obtain and maintain a New Mexico Alcohol Servers License within 30 days of hire
High School Diploma or GED
Three (3) months cash handling experience
Must be able to acquire and maintain Gaming License issued through POIGRA
Must be able to successfully pass a pre-employment drug test and background investigation

Job Responsibility

Resolves external guest issues and problems in a timely and professional manner
Maintains inventory of spa materials, retail offerings, and other operational supplies
Assists with opening/closing duties of the spa, pool area, and fitness center
Interacts with other departments
Ensures guest satisfaction and comfort throughout the spa experience
Ensures all staff performance is in compliance with all spa protocols and policies
Creates and promotes the ambiance for relaxation
Assists in maintaining and organizing the dispensary
Maintains records of repairs needed for fitness center equipment
Responds to emergencies and guest complaints

What we offer

Comprehensive Benefits package
Matching 401K program
Career Development & Advancement
Generous PTO
Recognition & Incentives
Team Member Dining
opportunities for Community Engagement

Fulltime

Assistant Manager

The Spa Assistant Manager partners with the Spa Director to run day-to-day opera...

Location

United States , Indianapolis

Salary:

25.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

2-4 years in hospitality, spa, high-end retail, or hotel front office
Experience as Lead Receptionist or Front Desk Supervisor, Spa Coordinator, Guest Services Manager, Assistant Store Manager (boutique or luxury retail), Hotel Front Office Supervisor, Shift Lead in hospitality
Detail-oriented
Servant leadership mentality
Comfortable with consultative sales conversations
Calm under pressure
Reliable and present
Currently a lead, supervisor, or coordinator looking for their next step
Someone who 'gets' luxury service

Job Responsibility

Drive guest rebooking at checkout with a rebooking rate of 30% or higher
Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
Support retail product sales conversations with a retail attachment rate of 20% or higher
Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
Develop and retain the front desk team with team member retention of 15+ months
Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps
Coaches team daily
Reviews rebooking data weekly
Celebrates wins publicly
Addresses gaps immediately with specific feedback

What we offer

Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Flexible Scheduling
Recognition Program
Team Building
Employee Discounts

Fulltime

Spa Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

Morocco , Marrakech-Menara

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Manage and oversee all Spa, Wellness, and Fitness areas
Lead, mentor, and develop the spa team, including receptionists, therapists, attendants, and freelancers
Ensure exceptional guest experiences through personalized service and treatment quality monitoring
Collaborate with Engineering and Housekeeping to uphold safety, hygiene, and maintenance standards
Build and maintain strong relationships with vendors, partners, and third-party providers
Oversee departmental financial performance, including budgeting, tenders, inventories, and pricing strategy

Fulltime

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Lead Spa Receptionist

Job Description

Job Responsibility

Requirements

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