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The Lead Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule. The role also includes to take a proactive approach to understanding guest needs and desires.
Job Responsibility:
Welcome guests at the Spa
Deal with all mail correspondences
Help the manager with rotas
Supervision of the Receptionist Team
Take reservations for spa treatments
Ability to upsell cosmetic products and retail brands within the Spa
Take guests for a tour of the spa and explain the facilities offered
Work harmoniously and professionally with co-workers and supervisors
Check guests in and out, following payment procedures
Ensure the reception area is clean and presentable at all times
Prepare daily reports
Requirements:
Previous Spa or Hospitality experience required
Flexible schedule and ability to work all shifts, weekends and holidays