Lead Spa Concierge - Front Desk

• Being a steward of the Woodhouse brand
• Ensures that every guest has a friendly, inviting, and memorable experience
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience
• Drives service and retail sales by educating guests on products and services
• Assists concierge team in reaching monthly retail sales goals
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries
• Must be able to work well with other Team Members, Managers, and interact with our guests
• Regular and consistent attendance is required to perform the essential functions of this position
• Must be able to work weekends and some holidays
• Must comply with all company policies and procedures

• High school diploma or equivalent required
• Ability to work in a fast-paced environment and maintain professionalism
• Comfortable interacting with guests in a spa setting
• Leadership experience in a similar role, front-office operations, or retail sales experience required
• Proven track record of driving sales goals and initiatives, including retail sales
• Proficiency in English language (reading, writing, and verbal)
• Computer proficiency
• Previous customer service and telephone reservations experience preferred

Previous customer service and telephone reservations experience preferred

• Paid time off
• Competitive salary
• Employee discounts
• Flexible schedule
• Paid CE and/or Licensure
• Sign-On Bonus
• Recognition Program
• Team Building