Lead Solution Analyst

• Act as a subject matter expert within the Research Labs team with a focus on process re-engineering, UI and UX design related activities
• Lead workshops and engage with auditors, managers and senior leadership to understand pain points and capture the right requirements
• Illustrate user journeys and the look and feel of the user experience through process flows and visual mock-ups
• Work with data and technology specialists to build prototypes to validate and test your design
• Gather feedback, iterate, and get to the root of auditor challenges to design solutions that are as engaging, insightful and intuitive as possible
• Work with technology teams to derive technology specifications and assess feasibility and sustainability of broad implementation in the IA and Citi technology landscape
• Understand and adhere to Citi Branding guidelines to create an experience consistent with Bank standards
• Develop subject area expertise in the department, act as an advisor and champion for best practice and innovation

• Previous experience in a relevant business process and/or visual design-oriented role
• Previous experience of process re-engineering, UI and UX design
• Background in Data Analytics
• Creativity, innovation, and problem-solving skills
• Advanced proficiency with visual and process design tooling/techniques including prototyping, wireframing, process maps and visualization
• Understanding of risk management practices and audit process is a plus
• Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
• Demonstrated ability to remain unbiased in a diverse working environment
• Consistently demonstrates clear and concise written and verbal communication
• Effective project management skills
• Effective relationship management and negotiation skills

Understanding of risk management practices and audit process

• Generous holiday allowance starting at 27 days plus bank holidays
• increasing with tenure
• A discretional annual performance-related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources