Lead Software Engineer, Wells Fargo

Wells Fargo

Location:
United States, Iselin

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

Wells Fargo is seeking a dynamic Lead Software Engineer to join the Enterprise Application & Cloud Transformation team to realize a world class, next-gen Contact Center as a Service solution for the firm, creating an innovative and efficient customer and agent experience.

Job Responsibility:

Lead complex technology Cloud initiatives including those that are companywide with broad impact
Act as a key contributor in automating the provisioning of Cloud Infrastructure using Infrastructure as a Code
Make decisions in developing standards and companywide best practices for engineering and large-scale technology solutions. Design, Optimization and Documentation of the Engineering aspects of the Cloud platform
Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
Review and analyze complex, large-scale technology solutions in Cloud for strategic business objectives and solving technical challenges that require in-depth evaluation of multiple parameters, including intangibles or unprecedented technical factors
Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
Build and Enable cloud infrastructure, automate the orchestration of the entire Azure/GCP Cloud Platforms for Wells Fargo Enterprise
Working in a globally distributed team to provide innovative and robust Cloud centric solutions
Closely working with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations

Requirements:

5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience with JAVA, Spring Boot, Kafka, Oracle Coherence, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
3+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications
3+ years of contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
3+ years of real time low latency, front-end Web applications such as React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture
3+ years working with GCP or alternate public/hybrid cloud
3+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins

Nice to have:

Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies
Sound knowledge on automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing
System level testing through code (unit-level testing) and experience identifying and developing automation frameworks and synthetic tests for policy validation
Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, conducting discoveries and process improvements to accelerate software development
Expert and champion on NFR aspects for mission critical solutions at scale and leading the software development teams and instrumenting backlogs with shift left practices
Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.
Enterprise Change Management and change control, experience working within procedural and process driven environment to create and maintain a strong risk and control posture
Proven experience of accelerated integration through cookbooks and blueprints, across vendors as well as enterprise CRM and ecosystems through design by contract and de-risking approaches with shift left
Must have professional cloud certification on Azure/GCP or other cloud provider
Ability to rationalize risk controls into policy outcomes
Good understanding of GCP or Public Cloud or AI Governance approach and solutions
Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines
Good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects
Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences
Ability to deliver & engage with partners effectively in a multi-cultural environment by demonstrating co-ownership & accountability in a matrix structure
Delivery focus and willingness to work in a fast-paced, enterprise Agile environment
Proficient and have a thorough understanding of GCP Platform knowledge
Proficient and have a thorough understanding of Security best practices
Good understanding of Network infrastructure knowledge and experience
Good understanding of Monitoring and logging across multiple discrete platforms

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 11, 2025

Expiration:
September 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Software Engineer