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Lead Site Reliability Engineer

United States, Palo Alto 200000.00 - 260000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Glean is seeking a Site Reliability Engineering Lead to foster a culture of engineering excellence, drive technical strategy, and develop a high-performing, collaborative team. Your role is pivotal in ensuring our services meet stringent Service Level Objectives (SLOs) and in building resilient, automated production environments in the cloud. You'll lead a team and be responsible for products globally, providing technical leadership to key projects and empowering your team to do the same. Much of our software development focuses on building infrastructure to scale our operations in a hybrid cloud environment and eliminating work through automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale and fast growth which are unique to Glean, while using your expertise in coding, algorithms, problem-solving, and SRE practices. We keep Glean applications up and running, ensuring our customers have the best and most reliable experience possible.

Job Responsibility

  • Foster a culture of engineering excellence, drive technical strategy, and develop a high-performing, collaborative team
  • Ensure services meet stringent Service Level Objectives (SLOs)
  • Build resilient, automated production environments in the cloud
  • Lead a team and be responsible for products globally
  • Provide technical leadership to key projects
  • Manage the complex challenges of scale and fast growth
  • Keep Glean applications up and running
  • Drive technical excellence and foster a culture of reliability across engineering teams
  • Set best practices for incident management, performance optimization, and automation
  • Influence best practices, drive cross-team collaborations, and contribute to the execution of key objectives
  • Establish strong technical credibility, shaping architectural decisions and ensuring the delivery of high-quality, reliable systems
  • Implement and maintain resilient cloud architectures, monitor system performance, and proactively identify and resolve potential bottlenecks or points of failure
  • Participate in primary oncall rotation
  • Cultivate technical curiosity and growth mindset, and a blameless postmortem culture
  • Continuously optimize the on-call process for sustainability and efficiency
  • Develop and maintain automation scripts, tools, and processes to streamline system deployment, monitoring, and management tasks
  • Optimize cloud infrastructure and applications for performance, scalability, and cost-effectiveness
  • Collaborate with security engineers to implement best practices and ensure compliance with security standards and policies
  • Design and configure advanced monitoring systems to gain insights into system behavior, set up alerts, and respond proactively to potential issues
  • Create and maintain comprehensive dashboards and playbooks for production on-call
  • Engage actively in the entire software development lifecycle
  • Participate in system design reviews and provide valuable SRE insights during launch reviews

Requirements

  • Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
  • 8+ years of experience in a senior-level role within Site Reliability Engineering or similar role, particularly in managing cloud-based services and infrastructure
  • 5+ years of experience with software development in one or more programming languages
  • 3+ years of experience managing people or teams, leading projects, and designing, analyzing, and troubleshooting distributed systems running in Cloud
  • Strong knowledge of cloud platforms such as Google Cloud Platform, AWS, or Azure
  • Practical experience with containerization technologies, including Docker and Kubernetes
  • Familiarity with infrastructure as code tools like Terraform is essential
  • Solid understanding of networking, security principles, and best SRE and security practices
  • Proficiency in using monitoring and alerting tools to detect and respond to potential issues effectively

What we offer

  • Comprehensive benefits package
  • Medical, Vision, and Dental coverage
  • Generous time-off policy
  • Opportunity to contribute to 401k plan
  • Home office improvement stipend
  • Annual education and wellness stipends
  • Vibrant company culture through regular events
  • Healthy lunches daily

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