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Lead Site Reliability Engineer

Groupon

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Location:
India, Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Job Responsibility:

  • Architect and maintain fault-tolerant systems, ensuring uptime SLAs of 99.9% or higher
  • drive automation in infrastructure management and deployment using Terraform, Ansible, Kubernetes, and similar tools
  • create and optimize CI/CD pipelines to ensure reliable, secure, and efficient software delivery
  • build and enhance comprehensive observability solutions, including monitoring, logging, and alerting systems using Prometheus, Grafana, and the ELK stack
  • collaborate with stakeholders to define and achieve SLIs, SLOs, and error budgets aligned with business needs
  • lead incident response during on-call rotations, ensuring rapid resolution and root cause analysis for critical issues
  • design and execute performance testing, capacity planning, and scalability strategies for evolving workloads
  • proactively identify and resolve bottlenecks, increasing system performance and developer efficiency
  • mentor junior engineers, fostering a collaborative and growth-oriented team environment
  • guide architectural decisions that drive innovation and enhance system reliability

Requirements:

  • 10+ years in systems engineering
  • at least 5+ years in SRE or DevOps roles
  • expertise in cloud platforms (GCP, AWS) and container orchestration (Kubernetes, Docker)
  • proficiency in programming and scripting languages like Python, Go, and Bash
  • advanced knowledge of Infrastructure as Code (IaC) tools such as Terraform and Ansible
  • deep understanding of networking, DNS, load balancing, and security principles
  • proven track record of managing high-availability systems in demanding environments
  • exceptional analytical and problem-solving skills

Nice to have:

  • Certifications in cloud or container technologies (e.g., AWS/GCP/Azure, Kubernetes CKA)
  • experience in industries like eCommerce, FinTech, or SaaS
  • familiarity with Agile development processes and frameworks
What we offer:
  • The opportunity to work with cutting-edge technologies in a transformative environment
  • a collaborative and innovative work values alignment that values your expertise and contributions
  • professional growth and leadership development pathways tailored to your aspirations
  • a chance to leave a lasting impact by shaping the future of reliable and scalable systems

Additional Information:

Job Posted:
December 09, 2025

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