Lead Shelter Associate

• Oversee and direct Shelter Associates during shifts and ensure all shelter duties are accomplished nightly, and shelter procedures are followed
• Take the lead in maintaining a welcoming, respectful, person-centered environment, while ensuring the support and safety of guests, staff, and volunteers
• As the lead staff on shift, navigate guest, staff, security, and volunteer needs and escalate to senior staff when needed
• Report to the shelter manager with critical updates, staffing and inventory needs
• Maintain effective written and verbal communication with daytime and nighttime staff to ensure all vital information is shared and to ensure consistency and quality of service
• Actively participate in shelter/agency meetings and relevant training as required
• Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources
• Assist the Shelter Manager with nightly operations and schedule of the shelter program
• Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, distributing donations, and maintaining shelter cleanliness and organization
• Carry out HNC & CWS policies and procedures for shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures
• Direct and guide new guests to orient them to the space and policies as needed
• Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict
• Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability
• Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations
• Assist in staffing extreme weather days during daytime shelter hours, when required
• Assist in staffing offsite overflow shelter if activated during weather emergencies
• Maintain neighborhood relationships around the HNC
• Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics
• Accurately records services, intake, and assessment data in the Homelessness Management Information System (HMIS)
• Support and promote the mission, values, goals and objectives of United Way
• Support fundraising efforts of United Way and activities that support United Way
• Support United Way annual events, disaster response, and other activities as assigned
• Participate in staff meetings and in service opportunities
• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc

• High school diploma and one year experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field
• Experience in case management, shelter services, and/or homelessness response services
• Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles
• Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness
• Current first aid and CPR/AED certification preferred
• Ability to work flexible hours including evenings, weekends, and overnight shifts
• Self-motivated
• proven excellent performance standards and quality of work
• Excellent customer service and phone skills
• Ability to effectively respond to escalated situations or crisis
• Proficient in Microsoft Office Suite and Google Docs
• Data and intake experience in HMIS or related data systems
• Effective interpersonal communication skills including one-on-one conversations
• Ability to work independently and as a team player
• Networking and community relationship building skills

Bilingual and multilingual candidates encouraged to apply

• Vacation
• Sick leave
• Parental leave
• Short-term disability
• Flexible work hours with potential downtime for school work, ideal for college students
• Holiday pay included at 2x hourly rate
• Additional $2/hour overnight differential
• Bilingual differential available