Lead Services Specialist Job at The Muse (Sebring)

Lead Services Specialist

All resources, and logistics required to perform services and maintenance activi...

Location

United States , Sebring

Salary:

91400.00 - 152200.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor degree preferably in electrical engineering or mechanical engineering or Technical degree in electrical engineering or mechanical engineering with a combination of work experience or equivalent
5 years of experience in field service in a high voltage environment
Proven extensive customer service
Strong knowledge on GIS equipment and solutions
Certified to work on GE GIS gear will be an asset
European certification for handling SF6 gas will be an asset
5 years of experience in erection and commissioning of GIS switchgear
5 years of experience in maintenance of GIS substation
Fluent in French and English, other languages are an asset

Job Responsibility

Resources planning, equipment and time for commissioning, repair or construction expertise
Manage Workers customer and / or switch on the site
Perform commissioning tests
Prepare progress reports, test results, non-compliance report, schedules
Annotating and editing drawings 'as built'
Participate in the drafting of technical procedures
Submit to external customers and internal technical documentation necessary for operation and maintenance of equipment
Provide information supplements as needed
Analyze, investigate and propose solutions to problems concerning Alstom Grid legacy products
Test and industrialize the solution

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Senior Vice President, Risk-Weighted Assets (RWA) Capacity & Governance Manager, Lead Specialist - Services

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant relevant experience in the Financial Services Industry
Comprehensive understanding of regulatory capital rules for RWA calculation
Familiarity with products offered by Services as well as Citi systems and data
Strong analytical skills - ability to work with large data sets to identify issues and root cause
Ability to manage multiple stakeholders, influence outcome, and drive objectives to delivery
Excellent communication skills, oral and written, with the ability to converse with a wide variety of people across functions / seniority
Highly organised, responsive, and proactive
Bachelor degree in finance, engineering, science, mathematics, or related fields
master degree preferred

Job Responsibility

Develop and roll out a robust methodology for Services capital allocation, though close collaboration with Senior Leadership, and establish a common set of metrics and governance to measure Services improvement in returns
Influence capital planning process for Services products and communicate insights to Senior Leadership
Review Services weekly and monthly RWA, monitor ongoing data quality reporting, deep dive into breach drivers, and provide inputs to Finance Capital Controllers
Prepare timely insights for Services Leadership that provides insight into drivers of variance and potential areas for optimization, helping to influence actions and outcomes
Progress RWA accuracy, completeness, and compliance
Champion the remediation of RWA Issues impacting the business, working with Finance, Risk Management, Technology, and other business areas as required
Provide strategic analyses and reporting initiatives to align client-level strategy within Services product lines and ensure eligible assets are being used as efficiently as possible
Represent the business in RWA-related discussions with 1st, 2nd, and 3rd lines of defence review functions, serving as business contact for COBRA/IA reviews

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

New

Patient Financial Specialist Lead - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalency required
Post HS education preferred
5-7 years of experience preferred
Demonstrated success working in a team environment focused on meeting organization goals and objectives required
Experience in role requirements as outlined in job description for specific area of responsibility preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred
Experience working within a multi-facility hospital business office environment preferred
None required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Provide on-the-job training as needed and provide a source of knowledge for staff inquiries
Demonstrates a strong understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures
Approve or deny requested adjustments and refunds within role thresholds
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution while maintaining account integrity and compliance with payer and/or government regulations
Ensures quality and productivity standards are met or exceeded
Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures

Fulltime

Patient Financial Specialist Lead - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalency required
5-7 years of experience preferred
Demonstrated success working in a team environment focused on meeting organization goals and objectives required
Experience in role requirements as outlined in job description for specific area of responsibility preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred
Experience working within a multi-facility hospital business office environment preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Provide on-the-job training as needed and provide a source of knowledge for staff inquiries
Demonstrates a strong understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures
Approve or deny requested adjustments and refunds within role thresholds
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution while maintaining account integrity and compliance with payer and/or government regulations
Ensures quality and productivity standards are met or exceeded
Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures

Fulltime

Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead

The Senior Technical Services Cross Technology Systems Integration Specialist at...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

New

Scida - Specialist Services (active Dv Required)

SCIDA - You will be responsible for ALL SCIDA activities of a large complex high...

Location

United Kingdom , Hemel Hempstead

Salary:

400.00 - 450.00 GBP / Day

Randstad

Expiration Date

September 26, 2026

Requirements

Experience of implementing and running highly complex secure IT platform strategies and solutions across multiple sensitive platforms - MANDATORY
Experience of SCIDA and TEMPEST Methodologies - MANDATORY
Detailed planning and costing for large highly secure operational estate - MANDATORY
Working across several high-profile stakeholders - MANDATORY
Management of BT Security Policy, Assurance and Compliance - MANDATORY
Management of MoD/HM Government Security Policies, Assurance and Compliance - MANDATORY
To be technologically current and competent, gaining and maintaining the highest security compliances and accreditations for secure, bespoke managed services - MANDATORY

Job Responsibility

Manage, grow and maintain SCIDA activities within the Managed Service
Be technically current and competent in a wide range of technologies to be able to either design & develop and deliver SCIDA interventions, using the latest SCIDA Strategies in line with the Customer Frameworks
Manage, plan, and administrate complex SCIDA activities and strategies
Lead, create/develop strategy & policy and manage the ILS activities within the managed Service
Use operational and SCIDA experience and technical expertise to create and deliver a brilliant customer experience understanding the customer's needs and expectations
Support senior manager to create a brilliant employee experience using team/customer data analytics
Champion change and support senior manager to overcome obstacles in delivering effective outcomes
Communicate BT's business strategy and policy in a clear concise manner
Champion and aid cost reduction within area of responsibility

New

Global Services Specialist - Applications (OA)

The Global Services Specialist will work with Customers and Partners globally to...

Location

Australia , Perth

Salary:

Not provided

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

10+ years relevant experience as in engineering, computer science, or mining, or technology sector preferably at top tier mining customer
Experience in implementing and supporting mining FMS and autonomous haulage solutions, including the Open Autonomy product. Both hardware and software
Experience in supporting mining FMS, Autonomy, high Precision and Asset Health solutions. (Wenco Open Autonomy, Modular, Hexagon, or Caterpillar) will be advantageous
Experience in project implementation and change management
Experience with IT systems, software programming and data base systems is a plus
Experience creating and delivering presentations to technical audiences
Understanding of mining operations, as well as with IT systems
Ability to understand business problems and how to apply technology and processes to meet problems
Ability to set objectives and develop plans
Proactive problem solver, with strong analytics and ability to map analysis to business priorities

Job Responsibility

Provide phone, email and remote access support for existing customers and partners
Provide technical solution input to Wenco and partner Sales and Marketing on new customer opportunities and projects
Assist Wenco and partner support organizations to record/document all client issues through to resolution using Wenco’s issue tracking system
Review and contribute to product documentation
Participate in formal training, but also maintain knowledge of the evolving system through reading and information sharing with other engineers
Consult with Product Management on system use cases for product development
Collaboratively work with Wenco Development Teams, Regional Support teams, and Product Management ensure Wenco applications and solutions are functioning correctly and delivering value to end user
Work a rotating 12-hour shift roster, and be flexible and available outside of scheduled shift hours as required to attend to client and project related issues
Analyse and reproduce issues/bugs
Participate actively in quality risk assessments

Fulltime

Customer Operations Lead Specialist

Location

Japan , Tokyo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field such as Business Administration, Information Technology, Customer Service Management, or another related discipline
4-7 years’ experience in working in B2B customer-facing roles related to technology services
Experience in working in ITIL-based Service Management with Exposure to incident, change and problem management processes
Experience in timely coordination and collaboration across multiple departments and managing stakeholder communications including presentation skills
Hands-on experience with CRM systems and familiarity with ticketing systems
Customer focused mindset with solid skills in conflict management, critical thinking and adaptability with the changing circumstances
Good command of English language skills
Experience in performing data analysis is a definite advantage
Experience with technology services for the aviation industry is a plus

Job Responsibility

Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services
Perform regular customer service reviews and support the customer account team in the executive reviews and plans
Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions
Maintain a deep understanding of the company’s products and services to provide accurate support
Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customers are kept at the latest level of release
Identify and manage customer change requests
Identify and escalate technical issues requiring higher-level support or specialized teams
Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Collaborate with other departments to resolve customer issues and share feedback with the customer-facing team
Strive to deliver exceptional customer service, ensuring a positive experience for every interaction

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) and Champion Health platform
Professional Development: Training platforms including LinkedIn Learning
Competitive Benefits

Fulltime

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Lead Services Specialist

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