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Lead ServiceNow Developer

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SITA

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Location:
India , Delhi

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • The candidate will work closely with customers, internal and external, as well as other team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies
  • Gathering and documenting user and process requirements, functional requirements, and developing technical requirements
  • ServiceNow Development: - This includes technical consulting and software development services on the ServiceNow platform. These services would encompass changes, enhancements and new functionality in currently deployed instances
  • ServiceNow Strategy: -The person will provide analysis and coordination for upcoming ServiceNow releases
  • This will highlight new and revised functionality that is relevant to SITA’s stated business objectives
  • The candidate will also be available to consult with SITA on the optimization of existing ServiceNow and ESB applications, providing recommendations where appropriate
  • He/she must leverage, and update test scripts created by the main project and where necessary, create new test scripts, run them against the new / updated functionalities and provide results prior to the maintenance release
  • ServiceNow Maintenance:- This includes activities related to the routine maintenance of the ServiceNow platform
  • The ServiceNow-related activities would include incident response, incident resolution, defect management, performance optimization, upgrades, patches, user administration, group administration, role administration, domain administration, security response and optimization as well as the administration of all active ServiceNow features and functions
  • Responsible: - For coding, testing, implementing, maintaining, and supporting changes in the application and Workflows
  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
  • Identify system deficiencies and recommend solutions
  • Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations twice a year
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure tool configuration consistency across Development, QA, and Production environments
  • Participate in ongoing production support and end user support
  • Provide Demo sessions and Train the Trainer sessions for users

Requirements:

  • 6+ years of experience with ServiceNow required
  • 8+ years of experience with IT Industry
  • ITIL Foundations certification is preferred
  • ServiceNow Certified System Administrator required
  • ServiceNow Certified Application Developer preferred
  • ServiceNow CIS preferred
  • ServiceNow Micro Certifications preferred
  • Experienced in implementation of ITSM solution using industry best practices
  • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
  • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
  • Good experience on support activities
  • Agile methodology
  • Azure Dev Ops experience
  • Hands-on experience in configuration and customization of ServiceNow instances
  • Experience with ServiceNow implementations
  • Experience in supporting and troubleshooting ServiceNow Workflows, involving multiple external systems and tools
  • Hands-on experience in creation, configuration, and customization of Workflows using Flow Designer and Classic Workflow
  • Experience on the Development of Custom Applications on the ServiceNow platform based on customer requirements
  • Hands-on with the design and modification of ServiceNow forms, workflows, scripts, transform maps, web services, inbound email actions, SLAs, and other ServiceNow administrative tasks
  • Experience in multiple ServiceNow implementations
  • Experience of ServiceNow scripting (Business Rules, UI Pages, UI Macros, etc.)
  • Create and manage scripts and workflow
  • Experience on Service Portal development and troubleshooting
  • Experience defining/creatin Service Catalog Items, along with workflows
  • Good knowledge of ServiceNow best practices and latest ServiceNow features
  • Team player and self-starter

Nice to have:

  • Experience working in a complex ServiceNow environment with LDAP/ SSO/ domain separation
  • Experience with ServiceNow Workflows technologies (Flow Designer, Classic Workflow)
  • Experience of custom applications development in ServiceNow
  • Monitor health, usage, and compliance of ServiceNow system
  • Experience with HTML coding and Jelly script
  • Experience with ServiceNow Agile and Test Management applications
  • Knowledge of web technologies and cloud computing principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Strong verbal communication, Strong presentation and writing skills
  • Experience producing technical and end user documentation
  • Experience with CSM, ITOM, Telecom Order Management Ordering (sales & order management and network inventorying management), Integration Hub, SAM, FSM
What we offer:
  • Flex Week: Work from home up to 2 days/week
  • Flex Day: Make your workday suit your life and plans
  • Flex Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
  • Champion Health – a personalized platform that supports a range of wellbeing needs
  • Professional Development: training platforms, including LinkedIn Learning
  • Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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