Lead ServiceNow Admin Jobs

Ocean Blue Solutions

Location:
United States, Philadelphia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

ServiceNow Developer is responsible for collaborating with commonwealth personnel with the ITSM bureau, across the Office of Administration bureaus, System Specialists, SMEs, and Suppliers. The Product Specialist will work closely with Process Owner, Business Analysts, ServiceNow Administrators, and other ServiceNow Developers within ETSO. Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement.

Job Responsibility:

Design, develop, and implement ServiceNow applications and integrations
Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB
Develop and maintain custom applications/modules using ServiceNow Studio
Create workflows, business rules, client scripts, UI policies/actions, and automated tasks
Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server
Collaborate with Business Analysts and stakeholders to gather and clarify requirements
Develop reports, dashboards, and performance analytics widgets
Perform code reviews, unit testing, and maintain code quality and security
Maintain documentation on configurations, customizations, and system architecture
Documents all work for future reference
Able to work in a team environment
Able to communicate effectively orally and in writing
Participate in Agile/Scrum development cycles and sprints

Requirements:

Bachelor’s degree in computer science, Information Systems, or related field
5+ years of hands-on ServiceNow development experience
Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices
Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay)
Familiarity with Agile/Scrum methodologies
ServiceNow Certified System Administrator (CSA) is required
ServiceNow Certified Application Developer (CAD)

Nice to have:

ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery)
Experience with Automated Test Framework (ATF)
Exposure to ServiceNow App Engine and Flow Designer
Understanding of CMDB and Discovery
Knowledge of Employee Service Portal and custom widget development

Additional Information:

Job Posted:
December 10, 2025

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Lead ServiceNow Admin