CrawlJobs Logo

Lead Service Technician Security Solutions

aus.com Logo

Allied Universal®

Location Icon

Location:
United States , Phoenix

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Allied Universal Technology Services® is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks.

Job Responsibility:

  • Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems
  • Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
  • Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations
  • Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications
  • Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
  • Lead, collaborate and perform tasks with other internal teams and clients as required

Requirements:

  • A high school diploma or equivalent is required
  • Available for scheduled “on-call” duties to respond to emergency service calls
  • Minimum of five (5) years of field experience
  • Minimum of three (3) years of troubleshooting systems
  • Minimum of three (3) years of experience servicing access control, video, intrusion detection systems
  • Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record
  • Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
  • Meet deadlines and work effectively in a fast-paced, self-directed environment
  • Communicate effectively with internal teams and external customers
  • Understanding of Windows operating systems and overall IT network topology
  • Capable of lifting up to 50lbs and work on ladder heights of up to 16’
  • Be able to work independently or as a member of a team
  • Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired

Nice to have:

  • Manufacture certifications in any of the following: Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exaqvision, Axis, DMP, Bosch
  • Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
What we offer:
  • Company Vehicle + Gas Card
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Allied Universal® - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Lead Service Technician Security Solutions

Service & Operations Manager, Security Solutions

Our client is a long established Western Australian business delivering security...
Location
Location
Australia , Perth
Salary
Salary:
Not provided
11recruitment.com.au Logo
11 Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience managing operations in electronic security, security systems, technical services, trade services, building services or installation based environments
  • Experience leading mobile technicians or field based service teams
  • A background in installation, upgrades, repairs and maintenance rather than factory production or plant operations
  • Experience managing multidisciplinary teams across technical or trade functions
  • Strong capability in workflow planning, scheduling and resource allocation
  • Experience improving operational efficiency, service performance and team accountability
  • The ability to manage diverse personalities including customers, suppliers and staff
  • Strong communication skills and the ability to build trust with both customers and internal teams
  • Commercial awareness, including KPI management and ideally some exposure to budgets or P&L responsibility
  • An ownership mindset with the ability to identify opportunities to improve business performance and customer outcomes
Job Responsibility
Job Responsibility
  • Manage day to day operations across Rockingham and Malaga
  • Lead field technicians and production teams delivering installation, upgrades, repairs and maintenance of security systems
  • Oversee workflow, scheduling, job allocation and resource planning across reactive and project work
  • Drive service delivery performance across multiple teams and locations
  • Support team leaders and direct reports across locksmithing, electronic security and production functions
  • Improve operational efficiency, accountability and reporting
  • Work closely with customers, suppliers and internal teams to ensure service standards are maintained
  • Contribute to stock control, supply chain coordination and material availability for operational delivery
  • Monitor key account performance, service outcomes and operational KPIs
  • Support a stronger customer focused culture across the business
  • Fulltime
Read More
Arrow Right

AWS Architect/Project Manager

Client is a retail company, with 8K plus employees. 25 TB of data. 15 Sharepoint...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
exlconsultants.com Logo
EXCEL CONSULTANTS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of relevant experience and a Bachelor’s degree or its equivalent
  • 10+ year of experience in software management, engineering, or design
  • Well versed in building product-quality software on AWS including experience in designing for high availability, building multi-region and multi-set architectures using virtual networks, availability sets and affinity groups
  • Familiar with various application stacks such as .NET, C#, Powershell, etc. in a Visual Studio TFS/VSO environment
  • AWS certification in any of the following: Solutions Architect, Infrastructure Architect, Systems Ops
  • Configuration and deployment experience in two or more of the following: AWS PaaS technologies (Elastic Beanstalk, Lambda, and API Gateway), AWS apps technologies, Azure IaaS Technologies, Deployed applications with Web UI frontends, Deployed application with RESTful/SOAP services interfaces
  • Expert level knowledge regarding AWS IaaS services (i.e., Compute, networking, databases, storage, backup and archive, DR, security, monitoring, etc.)
  • Strong expertise in AWS Security & Identity services (i.e. Active Directory, Domain Services, Security Center, Governance,)
  • Firm grasp on cloud security, leveraging Windows operating systems, Active Directory, Federated AD, AD integration
  • Powershell deployments, experience with Powershell, DevOps CI/CD Pipelines
Job Responsibility
Job Responsibility
  • Be the subject matter expert (SME) of multiple agile software development lines and the associated platform
  • Help application product teams bring their latest ideas to the field faster and provide the fault tolerant and highly scalable core of our customers platform as a service for internal users
  • Review project plans to plan and coordinate project activity
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
  • PM/Architect the roadmap, liaison, ownership
  • Migrate to AWS cloud
Read More
Arrow Right

IT Support Specialist

The IT Support Specialist will serve as the main point of contact within the Ser...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English Fluency Required (High B2-C1)
  • 4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
  • Experience monitoring and maintaining network and security systems or relevant knowledge
  • Independent self starter with demonstrated ability to take on increasing levels of responsibility
  • Great communicator with the ability to work alongside a team across multiple locations
  • Experience with Active Directory, remote desktop tools, and ticketing systems
  • Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred
  • Highly self-motivated and directed
  • Communicate ideas and recommendations to improve technology and work inefficiencies
  • Detail oriented, with an emphasis on accuracy & follow-up
Job Responsibility
Job Responsibility
  • Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets
  • Provide Service Desk support for all Enterprise IT related applications
  • Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues
  • Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations
  • Set up and maintain the office network, computer setup, distribution and employee onboarding
  • Provide replacement equipment in accordance with department policy
  • Track, account for and maintain inventory. Collect and track equipment after terminations or after it is no longer needed by employees. Ensure that equipment inventory is secured at all times. Submit requests for equipment orders. Report any missing or stolen equipment immediately
  • Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed
  • Independently (or in collaboration with building staff), support, update, maintain IT conference room spaces and A/V equipment
  • Attend all meetings unless you receive approval to not attend in advance
What we offer
What we offer
  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
  • Start your morning with free coffee
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program
  • Fulltime
Read More
Arrow Right
New

Hvac Plumbing Service Manager

We are seeking an experienced Service Manager for a well established mechanical/...
Location
Location
Canada , Surrey
Salary
Salary:
100000.00 - 110000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 29, 2026
Flip Icon
Requirements
Requirements
  • Proven experience in a service management role (plumbing/HVAC/construction preferred)
  • Strong leadership and team management skills
  • Excellent communication and customer service abilities
  • Strong organizational and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Knowledge of industry regulations, codes, and best practices
  • Experience with scheduling, dispatching, and job costing systems
  • Strong technical writing skills, with the ability to prepare accurate, detailed Incident Reports for insurance claims
Job Responsibility
Job Responsibility
  • Lead, manage, and support Service Department staff, including technicians
  • Plan, coordinate, and oversee all service, maintenance, and warranty activities
  • Ensure team objectives, productivity targets, and sales goals are achieved
  • Deliver exceptional customer service and maintain strong client relationships
  • Address customer concerns and resolve issues promptly and professionally
  • Develop and secure new maintenance contracts, including negotiating terms
  • Ensure compliance with industry regulations, standards, and company policies
  • Oversee scheduling, dispatching, and labor planning
  • Manage administrative functions including service call tracking, job costing and invoicing, collections follow-up, inventory tracking
  • Procure materials, equipment, and supplies as needed
What we offer
What we offer
  • Excellent compensation and benefits
  • Opportunities for career advancement
  • Stable, well established company
  • Fulltime
Read More
Arrow Right

Engineer 2

We are seeking an Engineer 2 to join our Security and Electronic Systems (SES) b...
Location
Location
United States , Columbus
Salary
Salary:
81600.00 - 122400.00 USD / Year
mcdean.com Logo
M.C. Dean, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required with 2+ years of experience in programs and contracts of similar scope, type and complexity. with the provision of SE services for physical security system and IT solutions.
  • Ability to travel up to 10%
Job Responsibility
Job Responsibility
  • Manages system requirements and derived requirements to ensure the delivery of security systems that are compliant with commercial client and data center construction standards.
  • Responsible for all technical submittals (Product Data, O&M, Warranty) for delivering security projects.
  • Work with a team of engineers, project managers, and field technicians on rectifying issues and documenting solutions.
  • Support project lifecycle of a large scale construction project - willing to assist at a construction site with the field technicians.
  • Manage multiple project designs concurrently and ensure they meet customer standards.
  • Participate in coordination calls with the peer engineers, lead engineer, designated project manager, and field superintendent to ensure proper communication and delivery.
  • Attend coordination calls with contractors/trade groups to coordinate dependencies, page turn review, and providing updates with regards to security drawings and installation.
  • Track revisions, RFIs, submittals, Bill of Materials throughout project lifecycle.
  • Lead Design Review sessions with team members (utilizing Bluebeam Sessions).
  • Developing and improving design standards and templates (AutoCAD and/or Revit).
What we offer
What we offer
  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave
  • A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
  • An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
  • Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Account Support Specialist

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right