Lead Service Reliability Engineer Job at Thoughtworks (Singapore)

Job Description

As Service Reliability Engineer (SRE) in DAMO service line, you will take a multifaceted approach to ensure technical excellence and operational efficiency within the infrastructure domain. Specializing in reliability, resilience and system performance, you take a lead role in championing the principles of Site Reliability Engineering. By strategically integrating automation, monitoring and incident response, you facilitate the evolution from traditional operations to a more customer-focused and agile approach. Emphasizing shared responsibility and a commitment to continuous improvement, you cultivate a collaborative culture, enabling organizations to meet and exceed their reliability and business objectives.

Job Responsibility

You will be responsible for understanding requirements or SRE goals in depth from both tech and business perspectives
You will provide solutions to improve reliability, including identifying and implementing mechanisms and architectures that enable fault tolerance and faster median time to respond and median time to detect
You will be responsible for enhancing the incident management process, including the development of an incident prioritization matrix, triage, communication, mitigation, post-mortem analysis and implementation of corrective actions
You will manage client stakeholder expectations and queries during production incidents, providing detailed technical analysis of issues and remediation plans for mitigation and prevention in future, and act as the interface for C-level executives, if or when needed
You will be a liaison with client engineering teams, build trust and productive relationships with senior client stakeholders and team leads to influence them in making better decisions
You will be responsible for identifying opportunities for enhancing system performance and reliability in alignment with business SLAs, SLOs, KPIs and objectives, and provide guidance and assistance to SRE teams in implementing the identified improvements
As an SRE expert, you will collaborate with Thoughtworks application development leads and solution architects, recommending changes in system design and adopting best practices for improved reliability from day one
You will oversee and mentor other SREs on the team, contributing to their growth and development

Requirements

You can program with one or more high-level languages such as Python, Golang, Shell scripting, Ruby or Java
You are familiar with DevOps and GitOps practices, driving the integration of observability automation into CI/CD pipelines, e.g.: GitLab, Jenkins, CircleCI or equivalent
You have in-depth knowledge of configuration management and Infrastructure as Code (IAC) tools such as Terraform, Ansible, ARM and CloudFormation for provisioning and managing infrastructure
You have an expertise in observability, logs, tracing and monitoring tools such as Grafana (Loki and Tempo), Prometheus, Graylog, Jaeger, Zipkin, ELK stack or equivalent
You have a strong understanding of container-based architecture and hands-on experience with orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, Nomad, etc
You have in-depth experience in application and infrastructure performance tuning and scaling to handle heavy loads under different scenarios e.g.: Periodic traffic load and tsunami patterns
You have a good understanding of essential concepts such as quality gates encompassing SLI/SLO/SLA, chaos engineering, golden signals, blameless postmortem methodologies, synthetic monitoring, distributed tracing, end-user monitoring and performance testing
You have experience with network load balancing, security tech stacks, Transport Layer Security (TLS) and certificate management, and an understanding of standard networking protocols and configurations
You have strong communication and articulation skills, and are proficient in English
You are able to convey resolutions to audiences with varying degrees of technical/business proficiency and bring them to consensus
You have excellent problem-solving and analytical skills, with a focus on continuous improvement
You have good listening and presentation skills
You solve challenging problems and difficult to debug issues with a never give up attitude
You can collaborate with cross-functional engineering teams to conduct capacity planning and scalability assessments, and design solutions for handling current and future growth
You have the ability to work under pressure, with composure, during production incidents
You understand requirements provided by the client on both technical and business aspects, and can break them down for successful implementation
You’re willing to be part of a rotation- and need-based, 24x7 available team
Candidates must be Singaporean citizens or already hold Singaporean Permanent Residency (PR) at the time of application

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