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AAMCO Franchise Logo AAMCO Franchise · Sales

Lead Service Manager / Shop Manager

United States, Lexington Park · Job Posted January 26, 2026
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Job Description

AAMCO Lexington Park is seeking an experienced Lead Service Manager / Shop Manager to take ownership of the front counter and drive shop performance. This role is ideal for a confident, decisive service professional who is comfortable selling major repairs, making pricing decisions, and leading daily operations. This is a hands-on leadership role focused on sales execution, decision-making, and workflow control. You will not be turning wrenches, but you must be comfortable owning repair recommendations and closing high-dollar jobs. This is a key leadership role in a busy, locally owned AAMCO center with strong growth potential. The right candidate will have authority, responsibility, and the opportunity to significantly impact shop performance.

Job Responsibility

  • Lead front counter operations and customer communication
  • Sell and close major repairs, including transmission rebuilds and replacements
  • Decide repair strategy (rebuild vs reman) in coordination with technicians
  • Source parts and pricing by contacting vendors and suppliers
  • Write and manage repair orders from estimate through payment
  • Communicate clearly with technicians to keep work moving
  • Handle customer objections and close with confidence
  • Oversee daily workflow and support overall shop performance
  • Train and support service advisors as needed

Requirements

  • 5+ years experience as a Lead Service Advisor, Service Manager, or Shop Manager
  • Proven ability to sell high-dollar repairs ($4,000+ tickets)
  • Strong decision-making skills and comfort owning recommendations
  • Confident communicator who can explain repairs and pricing clearly
  • Experience working with vendors and sourcing parts
  • Sales-driven mindset with accountability for results
  • Comfortable using basic computer tools such as email and simple tracking sheets to follow shop processes (training provided)

Nice to have

Automotive or transmission experience

What we offer

Performance bonuses tied to weekly results

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