Lead Service Management ERP Job at Puma Group (Herzogenaurach)

IT Software Asset Management Lead

As an IT Supply Chain Operations Lead (L4), you will own the end-to-end delivery...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

4+ years of experience in Information Technology operations, with a strong focus on enterprise software licensing operations (P2P processes, PO management) and corporate hardware asset tracking
Proven experience managing vendor invoices, identifying cost gaps, and resolving billing discrepancies to prevent service interruptions
Experience utilizing and enhancing enterprise Software Asset Management (SAM) and IT Asset Management (ITAM) applications
Proven ability to analyze operational data from systems like ServiceNow, Jira, or ERP tools to inform recommendations and measure KPIs
Experience leading cross-functional projects, managing dependencies, and shifting priorities effectively in a dynamic environment
Excellent communication skills with the ability to articulate complex financial and operational strategies clearly to a variety of audiences
Deep understanding of the different software licensing types, renewal, and true-up frequency
Data Normalization: Experience cleaning up "dirty" data from discovery tools to ensure accurate reporting

Job Responsibility

Manage the operational mechanics of enterprise application licensing, including tracking usage, identifying cost gaps, raising Purchase Orders (POs), and validating vendor invoices to ensure continuous service
Conduct regular audits of software consumption to identify "shelfware," aggressively reclaiming inactive licenses and ensuring our licensing tiers match actual business needs
Monitor budget burn rates for consumption-based SaaS tools and hardware stock, proactively submitting PO change orders to prevent service outages or deployment delays
Reconcile complex invoice discrepancies by collaborating directly with vendors, Accounts Payable, and internal stakeholders to resolve billing exceptions quickly
Lead the end-to-end lifecycle of corporate IT hardware assets, ensuring accurate tracking from procurement and deployment through maintenance and secure decommission
Analyze data from ticketing and asset management systems (e.g., Zluri, ServiceNow, Jira) to identify trends, resolve backlog issues, and implement proactive service improvements
Optimize global IT spend by creating project budgets, tracking financial status, and identifying recurring cost-reduction opportunities across both software and hardware portfolios
Design and execute comprehensive project plans for large-scale software deployments or hardware refreshes, mitigating risks and managing communications with cross-functional leadership
Identify operational gaps and implement process changes, creating playbooks for software provisioning and hardware fulfillment, and facilitating training for impacted teams
Serve as an escalation point for complex supply chain and licensing issues, advocating for user needs and translating them into prioritized operational solutions

Fulltime

China Customer Service Lead

The Customer Service Operations oversees a team of operation managers in China m...

Location

China , Shanghai

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor's/Master’s Degree in a Business Administration, Pharmaceutical, Finance, Supply Chain, Marketing & Sales and relevant
10+ years of pharmaceutical or FMCG Industry experience
Experience in GMP/GDP processes
Strong experience in current and future Customer Service, Customer Success, and Customer Account Management environments
Exposure to dealing with customer queries & complex problems
Proven experience of working on cross functional projects
Fluent in English and additional languages preferred
System-affine and experience in SAP and other ERP systems
Strong data analysis skills required
Problem-solving and issue resolution mindset

Job Responsibility

Drive and implement customer experience market strategy, influence S&OP decisions and ensures alignment with global, APAC and China supply chain objectives
Lead, mentor a team of customer service operation in China market and accountable for the operation performance
Collaborate with China commercial , Finance , QA, Logistic and APAC/Global cross functional teams for delivering end to end customer service objectives, continuous improvement across China operations
Handle and support QA/RA escalations , government and company audits and ensure process and documentation integrity – critical for compliance for China market
Monitor and ensure compliance with local applicable regulations (e.g NMPA ), company’s guidelines, industry standards, company policies
Set performance goals, provide regular feedback, and conduct training to enhance team capabilities
Foster a customer-centric culture and ensure alignment with organizational values and objectives
Oversee daily customer service activities, including order management, inquiries, issue resolution, and complaint handling
Ensure timely and accurate processing of orders, including adherence to Good Distribution Practices (GDP) and regulatory requirements specific to the pharmaceutical industry
Act as a point of escalation for the Customer Service Operations team on complex operational or high-priority issues, providing swift operational solutions

Fulltime

Team Lead ERP Engineering

As Team Lead ERP Engineer, you will be joining our global Tech organisation and ...

Location

Poland , Warsaw

Salary:

Not provided

Westwing Group SE

Expiration Date

Until further notice

Requirements

6+ years of hands-on development experience with MS Dynamics Business Central or Dynamics NAV, including at least 5 years in a leadership role
proven experience leading technical teams or mentoring developers in complex ERP environments
deep expertise in AL programming, Visual Studio Code, and Business Central development frameworks
strong understanding of system architecture, integrations, and performance optimisation
solid knowledge of integration techniques, including APIs, web services, and Power Platform (Power Automate, Power Apps)
experience leveraging AI-powered tools and services (e.g. Copilot, Azure Cognitive Services, AI Builder) to enhance ERP functionality
excellent problem-solving skills and a track record of optimising Business Central performance
strong communication and collaboration skills, balancing empathy and challenge with technical and non-technical stakeholders
a proactive, strategic mindset with a passion for driving innovation and team success
fluency in English (German is a plus)

Job Responsibility

lead and mentor a team of MS Dynamics Business Central engineers, fostering technical excellence, collaboration, and growth
define and own the Business Central technical roadmap, ensuring scalability, stability, and alignment with business goals
architect and oversee customisations and extensions using AL and related technologies
drive best practices in coding standards, release management, and quality assurance
explore and implement new technologies, including Azure services, Power Platform, and AI tools, to enhance system capabilities
provide hands-on technical guidance on complex challenges and promote a culture of ownership and innovation
collaborate with product owners, consultants, and stakeholders to deliver efficient, business-aligned solutions
ensure optimal performance, availability, and integration of Business Central environments
shape ERP best practices, development standards, and quality processes across teams

What we offer

A high-performance culture built on trust, feedback and collaboration
An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
A flexible hybrid setup with 2 office days per week
Work-from-anywhere opportunities for up to 4 weeks per year
20 to 28 days of paid holiday
A beautiful, centrally located, dog-friendly office with inspiring spaces
Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
Wellbeing support through mental health resources, sports memberships, and preventive care
Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest

Fulltime

Erp Support Lead

Location

Australia , Melbourne

Salary:

Not provided

Randstad

Expiration Date

July 23, 2026

Requirements

Team lead or manager-level experience in an IT or ERP support environment
Hands-on experience with Pronto or a comparable Tier 2 ERP system
Proven ability to balance technical work with people and stakeholder management
Strong communication skills and confidence working across business and IT teams
Self-directed and comfortable operating with minimal supervision

Job Responsibility

Lead and provide day-to-day oversight of a small team of Level 1 and 2 support engineers
Resolve escalated Level 3 issues across ERP and integrated systems
Liaise with the ERP developer to specify, test and manage system customisations
Manage service delivery and performance metrics across ERP and reporting tools (including Cognos and Phocas)
Partner with business stakeholders to translate requirements into enhancements, data extracts and process improvements
Provide technical governance for development activities
Lead troubleshooting on complex, cross-system issues

What we offer

Potential to convert to permanent

Fulltime

!

Cash Management Team Lead

Our partner is a stable, German-backed international manufacturing group who is ...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

July 18, 2026

Requirements

University degree in Finance, Accounting, Economics, or a related field
a professional accountancy qualification is highly beneficial
3-5+ years of experience in AP, Treasury, or general accounting, ideally within an SSC environment
Proven experience in leading teams, or a solid track record of coordinating people, sub-teams, and projects
Advanced English is a strict requirement
German language skills are a strong advantage
Experience with major ERP systems (SAP, Navision, or MS Dynamics) and a strong motivation for process improvement and transition projects
Experience in participating in transitions
Other accounting experience
SSC experience is considered highly advantageous

Job Responsibility

Supervise, coach, and professionally develop a team of 7-8 Cash Management Accountants
Actively monitor team capacity and workloads, foster a collaborative and motivating environment, and manage the recruitment and onboarding of approved new team members
Take full operational ownership of all incoming and outgoing payment processes within your geographic scope
Ensure the team strictly adheres to agreed Service Level Agreements (SLAs), internal controls, and compliance policies while supporting the Senior Manager in monitoring overall performance
Play a hands-on role in transitioning and migrating payment-related processes from various European entities into the Budapest hub
Act as a change agent, driving efficiency and leading local process optimization projects
Guarantee that all Standard Operating Procedures (SOPs) and Desktop Procedures (DTPs) are regularly updated and validated
Serve as the primary operational point of contact and play an active role during both internal and external audits
Establish and maintain professional relationships with international business partners across all levels, including leading weekly business calls, managing client requests, creating business reports, and facilitating regular performance reviews with local executive leadership

What we offer

Competitive base salary
Annual performance-based bonus
Cafeteria provided from the start of your probationary period
Standard hybrid model (3 days remote, 2 days office) available during probation as well
Full remote work option is available if you reside in Hungary more than 50 km away from the office
Monthly home office contribution
Premium Medicover health insurance

Fulltime

!

ERP Systems Lead

We are looking for an ERP Systems Lead to oversee and optimize the enterprise bu...

Location

United States , Plymouth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in managing enterprise applications within a manufacturing environment
Strong knowledge of ERP systems, including Infor LN Cloud, and integration with platforms like Salesforce
Proven ability to document business requirements and oversee configuration management
Experience in API development and system integration for seamless application connectivity
Familiarity with manufacturing processes such as production planning, inventory management, and procurement
Expertise in leading system upgrades and ensuring compliance with regulatory standards
Demonstrated ability to manage offshore vendors and ensure timely resolution of critical issues
Strong skills in creating and maintaining system documentation and training materials

Job Responsibility

Develop and implement strategic roadmaps for enterprise applications to support manufacturing, supply chain, engineering, and commercial operations
Identify opportunities to enhance workflows through automation, process optimization, and technology upgrades
Lead the administration, enhancement, and optimization of manufacturing systems, including production planning, inventory management, and procurement
Manage integrations across systems such as Infor LN Cloud, Salesforce, and shop-floor applications to ensure seamless data flow
Oversee development, testing, and deployment of system enhancements while maintaining stability and minimizing downtime
Collaborate with offshore vendors to resolve issues, manage development projects, and meet service level agreements
Ensure system reliability for shop-floor applications, including scanners, terminals, and production interfaces
Maintain accurate master data across engineering, supply chain, and production functions
Implement robust change control processes to ensure compliance and safe modifications across systems
Develop and maintain documentation, training materials, and process maps for enterprise systems

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

MTC FP&A and Service Quality Lead

You will be responsible for forecasting the working capital and free cashflow in...

Location

Bulgaria , Sofia

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Degree in finance, accounting, or a related field
3-5 years of experience in financial planning and analysis or a related field
Proficiency in MS Excel and experience with financial modeling and analysis tools
Experience with ERP systems (e.g. SAP, Oracle) and financial reporting tools is preferred
Excellent command of English – both written and verbal
Strong analytical skills and the ability to work with large amounts of data
Excellent communication skills and ability to clearly present findings to both financial and non-financial stakeholders
Strong business acumen and understanding of the key drivers of business performance

Job Responsibility

Take responsibility for accurate planning and delivery of the Accounts Receivable working capital component
Conduct regular financial analysis and provide insights into trends, performance, and opportunities for improvement
Support in scenario planning and latest estimate of the AR working capital component
Prepare analysis of the AR working capital component versus BP, RE, LE, PY
Prepare financial reports and presentations for senior management and other stakeholders
Provide guidance and support on the deliverable action plan for the AR working capital component
Advise on complicated business cases, performance metrics achievement/improvement, and management actions as an outcome of audit review

What we offer

Bonus incentives
Development opportunities
Meal ticket
IT Equipment
Learning programs
Medical Insurance
Work with iconic brands
Supportive team

Product Management Consultant - SCM (ERP) - VOIS

We are seeking a Product Management Consultant – SCM to support the Vodafone EVO...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong communication skills, able to engage effectively with senior leaders, business stakeholders, global process owners and delivery partners
Active listener who can translate business needs into effective system solutions and identify gaps against established SCM models
Experienced in adopting and adhering to organisational processes, methodologies and ways of working within a multinational environment
Highly organised, able to prioritise effectively and deliver against demanding timelines in complex programmes
Professionally qualified with extensive experience in SAP/ERP implementations, SAP certification, and over five years of involvement in large-scale, multi-country transformation programmes
Knowledgeable across SAP modules such as MM, IM, PM, AA, EWM, Ariba and Fieldglass, with experience using HP Quality Centre, SAP Solution Manager and Microsoft collaboration tools
Familiar with SAP delivery methodologies, with exposure to agile ways of working considered an advantage

Job Responsibility

Lead and facilitate fit-gap analysis sessions with business stakeholders, global process owners, system integrators, centres of excellence and process governance teams
Identify, classify and propose resolutions for gaps between local requirements and the core SCM business model, with a focus on reducing deviations
Ensure timely completion and sign-off of all analyse-phase deliverables
Support the design phase by ensuring clear understanding of business requirements and resolving open questions with all involved parties
Review functional specifications, technical specifications and PTC test scripts within agreed service levels, ensuring adherence to Solution Manager guidelines
Support the build and test phases by contributing to UAT test script creation and ensuring full end-to-end and local deviation coverage
Conduct product inspections post-build and prior to UAT to identify defects, assess usability, and validate solution quality and performance
Provide on-site and post go-live support, acting as the primary contact for business-related issues and coordinating resolution within agreed service levels

What we offer

Exposure to a large-scale, global SAP S/4HANA transformation programme within a leading telecoms organisation
Opportunities to collaborate with diverse, international stakeholders and delivery partners
The chance to influence core supply chain processes and standards across multiple markets
A role that combines strategic product ownership with hands-on delivery involvement

Fulltime

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Lead Service Management ERP

Job Responsibility

Requirements

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