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Valtech Logo Valtech · IT - Software Development

Lead Service Designer

United Kingdom, London · Job Posted May 20, 2026
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Job Description

You’ll work alongside a multidisciplinary team of designers, researchers, strategists, and technologists, creating services for some of the world’s most influential organisations. Our capability is end-to-end. We move from framing complex challenges through to delivering live services, always balancing user needs, business impact, and operational reality. We operate across sectors, including public services, financial services, and consumer brands. Each brings different constraints, expectations, and opportunities; and we adapt accordingly. Service design at Valtech connects the dots. We align teams, shape systems, and design services that work across channels, touchpoints, and organisational boundaries.

Job Responsibility

  • You work alongside a multidisciplinary team of designers, researchers, strategists, and technologists, creating services for some of the world’s most influential organisations
  • Lead from the front, but also comfortable contributing as an individual within a cross-disciplinary team
  • Bring a strong foundation in service design, but flex across CX, UX, product, and strategy
  • Be confident operating across sectors
  • Be comfortable in ambiguity
  • Think in systems
  • Collaborate closely with delivery teams to ensure services are feasible, scalable, and implemented effectively
  • Bring a commercial lens
  • Support those around you
  • mentoring designers, raising the quality of thinking, and contributing to a culture of collaboration, learning, and continuous improvement

Requirements

  • Proven experience leading service design across complex services or transformation programmes
  • A hands-on approach, with the ability to contribute directly within multidisciplinary teams
  • Experience working across sectors (e.g. public sector, financial services, insurance, or consumer brands), or the ability to adapt quickly between them
  • A consultative mindset, with strong stakeholder management and facilitation skills
  • Confidence working on-site with clients and embedding into their teams
  • Ability to operate in ambiguity and bring structure to complex, evolving problem spaces
  • A flexible skillset spanning service design, CX, UX, research, product, or strategy
  • Strong systems thinking, connecting user experience with operations, technology, and data
  • An understanding of both structured approaches (e.g. GDS) and commercially driven environments and how to balance them
  • Commercial awareness, with the ability to spot opportunities and contribute to growth
  • Experience working in agile, cross-functional teams
  • Commitment to accessibility and inclusive design
  • A pragmatic, collaborative mindset focused on outcomes over process or purity
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