CrawlJobs Logo
Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Lead Service Coordinator

United Kingdom, London 32000.00 - 38000.00 GBP / Year · Job Posted June 16, 2026
Apply Position
Job Link Share

Job Description

Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk manager. The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service. As the Lead Service Coordinator, you will be working out of the company's office in Canary Wharf, Monday to Friday.

Job Responsibility

  • Schedule all works across the flagship contract
  • Answer inbound calls from clients
  • Raising and scheduling jobs
  • Provide updates on work
  • Arranging engineers and Subcontractors to attend works
  • Compile reports for ongoing works, client and senior management
  • Manage SLA & KPIs
  • Raising purchase orders
  • Managing material orders

Requirements

  • Experience in the HVAC and FM industry
  • Office based in Canary Wharf
  • Previous role held Service coordinator/Helpdesk or similar
  • Highly Adept in handling in bound calls for customer queries and service requests
  • Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
  • Administration responsibilities including filing, preparing documents, receipting, keeping and updating records

What we offer

  • Basic Salary of £32,000-£38,000 DOE
  • 08:00-17:00 Monday to Friday - Office based in Canary Wharf
  • Overtime available
  • 23 days holiday + Bank Holidays - increasing with service
  • Pension 4%
Social Value Portal Ltd - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Lead Service Coordinator

8 matching positions

Technical Service Lead Coordinator

Location
Location
United States , Batesville
Salary
Salary:
60000.00 - 82500.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
  • Ability to read and interpret technical manuals, schematics, and electrical diagrams
  • Experience providing technical support in a help desk, service, or field support environment
  • Experience documenting service activity and managing requests in ticketing or case management systems
  • Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
Job Responsibility
Job Responsibility
  • Troubleshoot mechanical and electrical issues on medical devices
  • Provide technical support via phone, email, and web-based systems
  • Document all customer interactions, complaints, and resolutions in FDA-compliant systems
  • Create and manage service requests, work orders, and service parts orders
  • Track and update service activities through approved contact management systems
  • Coordinate parts replacement and returns for engineering analysis
  • Support product upgrades, modifications, and new product releases
  • Interface with engineering, service logistics, and sales for technical issue resolution
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Fulltime
Read More
Arrow Right

Technical Service Lead Coordinator

As a Technical Service Lead Coordinator, you’ll be the go-to expert for resolvin...
Location
Location
United States , Batesville
Salary
Salary:
60000.00 - 82500.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
  • Ability to read and interpret technical manuals, schematics, and electrical diagrams
  • Experience providing technical support in a help desk, service, or field support environment
  • Experience documenting service activity and managing requests in ticketing or case management systems
  • Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
  • Experience supporting medical devices or working in a regulated environment preferred
  • Experience using diagnostic equipment such as voltmeters and basic hand tools preferred
Job Responsibility
Job Responsibility
  • Troubleshoot mechanical and electrical issues on medical devices
  • Provide technical support via phone, email, and web-based systems
  • Document all customer interactions, complaints, and resolutions in FDA-compliant systems
  • Create and manage service requests, work orders, and service parts orders
  • Track and update service activities through approved contact management systems
  • Coordinate parts replacement and returns for engineering analysis
  • Support product upgrades, modifications, and new product releases
  • Interface with engineering, service logistics, and sales for technical issue resolution
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Facilities Soft Service Lead cum Event Coordinator

The Facilities Soft Service Lead cum Event Coordinator manages comprehensive sof...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma in Event Management, Hospitality Management, Business Administration, or related field
  • Minimum four to six years of experience in facilities management, event coordination, or hospitality services within Malaysian commercial office environment
  • Proven track record of managing soft services operations and coordinating successful corporate events
  • Strong event planning capabilities with experience managing corporate functions, conferences, and client entertainment events
  • Excellent organizational skills with ability to coordinate multiple vendors, timelines, and logistics simultaneously
  • Creative problem-solving abilities with attention to detail for seamless event execution and guest satisfaction
  • Proven experience managing relationships with Malaysian service providers and understanding of local market conditions for soft services procurement
  • Strong negotiation skills with ability to secure cost-effective contracts while maintaining quality standards
  • Experience with vendor performance monitoring and service level agreement management
  • Fluency in English and Bahasa Malaysia essential for vendor coordination and event communication
Job Responsibility
Job Responsibility
  • Manage comprehensive soft services operations including cleaning services, waste management, pest control, landscaping, and general workplace amenities
  • Coordinate with external service providers to ensure consistent service delivery and quality standards across all soft service areas
  • Monitor service level agreements, conduct regular quality inspections, and implement improvement initiatives to enhance workplace cleanliness and comfort
  • Develop and maintain relationships with soft service contractors including cleaning companies, catering providers, landscaping services, and specialty contractors
  • Negotiate service contracts, monitor performance against established standards, and coordinate vendor scheduling to minimize disruption to office operations
  • Resolve service issues promptly and ensure vendor compliance with Malaysian health, safety, and environmental regulations
  • Plan, coordinate, and execute corporate events including meetings, conferences, client entertainment, employee functions, and special celebrations
  • Manage event logistics including venue preparation, catering arrangements, audio-visual equipment setup, and guest coordination
  • Coordinate with internal departments and external vendors to ensure seamless event delivery and exceptional attendee experiences
  • Oversee workplace amenities including pantry operations, coffee services, employee wellness programs, and recreational facilities
  • Fulltime
Read More
Arrow Right

Facilities Maintenance Lead / Technical Service Lead

We are looking for Facilities Maintenance Lead / Technical Service Lead for our ...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in maintenance and facilities management
  • Knowledge of preventive maintenance planning and troubleshooting methodologies
  • Experience with Building Management Systems (BMS)
  • Proven tickets/work orders management experience
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Proficiency in English and local languages
  • Flexibility for post-working hours/weekend support if required
Job Responsibility
Job Responsibility
  • Coordinate and oversee maintenance, repair, and operation of all hard service systems including HVAC, electrical, plumbing, and fire protection systems
  • Conduct regular facility inspections and assessments to identify potential issues and develop comprehensive maintenance plans
  • Manage and prioritize work orders and service requests to ensure timely resolution and minimize operational downtime
  • Perform daily, weekly, and monthly Planned Preventative Maintenance (PPM) and handle breakdown maintenance activities
  • Manage Building Management Systems (BMS) for optimal facility performance
  • Exposure to building renovation/remodeling projects
  • Develop and maintain relationships with vendors, contractors, and service providers to ensure quality work and cost-effective solutions
  • Create and manage Annual Maintenance Contracts (AMC) for efficient service delivery
  • Assess equipment replacement needs and coordinate spare parts procurement
  • Ensure compliance with all relevant codes, regulations, and safety standards
What we offer
What we offer
  • Stable working hours
  • Central Tel Aviv location
  • Entrepreneurial, inclusive culture
  • Total Rewards program
  • Fulltime
Read More
Arrow Right
New

Manager_Amdocs CRM & OMS Service Lead_Pune

We are seeking a skilled professional to lead Telecom Amdocs CRM and Order Manag...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in Telecom Amdocs CRM and OMS domains with strong technical expertise
  • Proficient in Amdocs CRM/OMS, Java, Unix, and PL/SQL,L2/L2.5 Support
  • Knowledgeable in ITIL/ITSM processes and service management practices
  • Skilled in incident management, problem-solving, and operational analytics
  • Comfortable working in a 24/7 environment supporting global teams
  • Strong collaborator with the ability to engage stakeholders across multiple functions
  • Experienced in analysing operational data to drive service improvements
  • Familiar with integration technologies, relational databases, and web services
  • Holds a Bachelor’s or Master’s degree in engineering, business, or a related field
Job Responsibility
Job Responsibility
  • Provide technical leadership for Amdcos CRM and OMS application support within Telecom BSS environments
  • AI based automation Implement automations using Python, Cursor AI, Oracle Apex
  • Manage and resolve critical incidents (P1/P2), ensuring minimal business disruption
  • Collaborate with L3 teams to implement permanent fixes and improve system stability
  • Drive improvements in SLA and KPI performance across applications
  • Analyse incident trends and implement preventive measures to reduce recurring issues
  • Lead process improvements to optimise efficiency and reduce operational costs
  • Participate in transformation initiatives and contribute to technical roadmaps
  • Support capacity planning and infrastructure assessments
  • Actively contribute to war room investigations and major incident management
What we offer
What we offer
  • Opportunity to work on large-scale telecom systems within a global organisation
  • Exposure to end-to-end BSS/OSS processes and transformation programmes
  • Collaborative, cross-functional working environment across international teams
  • Continuous learning through hands-on technical problem-solving and innovation
  • Opportunity to contribute to service improvement and automation initiatives
  • Fulltime
Read More
Arrow Right
New

Customer Service Lead

We are looking for a Customer Service Lead to guide daily support operations for...
Location
Location
United States , Grand Rapids
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or at least 4 years of relevant experience in customer service, call center leadership, or a related function
  • Demonstrated ability to lead teams in a fast-paced service environment while managing overlapping priorities and deadlines
  • Strong verbal and written communication skills, with confidence handling difficult customer interactions and escalations
  • Comfort working across multiple systems at once, including call center platforms, business applications, and Microsoft Office tools
  • Ability to interpret service data and performance metrics to support process improvement and team development
  • Solid problem-solving, conflict-resolution, and organizational skills with close attention to accuracy and detail
  • Flexibility to collaborate closely with others, take initiative independently, and work occasional evening or weekend hours when needed
Job Responsibility
Job Responsibility
  • Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results
  • Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels
  • Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team
  • Provide ongoing coaching through team huddles, one-on-one meetings, and formal feedback discussions to improve performance and consistency
  • Track service metrics and queue performance, using data to identify trends and support achievement of service targets
  • Contribute to onboarding and continuous training efforts covering products, procedures, and customer interaction standards
  • Help document and refine department processes, including standard operating procedures and other service workflows
  • Support operational tasks such as returns coordination, warranty claim administration, order review activities, and product liability case follow-up
  • Partner with cross-functional teams on projects, website listing updates, service partner system training, and departmental reporting needs
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
Read More
Arrow Right

Sales Support Lead Coordinator

The Sales Support Coordinator for wholesale commissary will play a pivotal role ...
Location
Location
United States , Groveport
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • bachelor’s degree preferred
  • Previous experience in customer service, sales support, or logistics coordination is advantageous
  • Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively
  • Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite)
  • Experience with order management or warehouse systems is a plus
Job Responsibility
Job Responsibility
  • Data Entry and Order Management: Work closely with inventory teams to communicate on stock levels, backorders, and product availability
  • Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery
  • Customer Satisfaction: Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies
  • Improve customer service experience by gathering feedback and implementing established processes
  • Call Management: Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues
  • Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service
  • Sales Support: Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making
  • Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability
  • Research and submit product usage reports as required by customers, maintaining accuracy and timeliness
  • Operational Coordination: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator I

The Customer Service Coordinator (CSC) position is responsible for providing exc...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues
  • Ability to take initiative and demonstrate a sense of urgency
  • 3-5 years of work experience preferred
  • Strong communication skills
  • Excellent customer service and administrative skills required
  • Ability to develop and maintain a positive working relationship with others
  • Detail oriented, ability to multi-task, with strong organizational skills are required
Job Responsibility
Job Responsibility
  • Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
  • Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience
  • Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions
  • Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction
  • Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies
  • Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
  • Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce
  • Identify, manage, and carry out company service programs to ensure 100% process compliance
  • Alert management to service concerns not resolved in a timely and acceptable manner
Read More
Arrow Right