This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations.
Job Responsibility:
Creates a welcoming atmosphere of hospitability for Amtrak passengers
Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers
Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements
Functions independently while simultaneously supporting the service staff
Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew
Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs
Responsible for the security, sale, safe handling and accounting of food and beverage products
Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds
Adheres to uniform and grooming requirements
Prepares associated paperwork
Utilizes a cash register or similar point of sale device and follows established accounting procedures
Requirements:
Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics
Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor
Must have satisfactory attendance and safe work record
High school diploma or GED Required
Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages)
Be able to lift 50lbs
Be able to work while standing for long periods of time
Be able to work a variety of hours and days off, including up to six to eight days away from home crew base
Demonstrate a friendly, outgoing, and courteous disposition
Must have prior satisfactory work performance
Nice to have:
Prior experience working in a team service environment
Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries
What we offer:
Health, dental and vision plans
Wellness programs
Flexible spending accounts
401K retirement plan
Life insurance
Paid time off
Reimbursement of education
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits