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Lead Service Attendant - OBS Trainee

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AMTRAK

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Location:
United States , Seattle

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

21.00 USD / Hour
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Job Description:

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations.

Job Responsibility:

  • Creates a welcoming atmosphere of hospitability for Amtrak passengers
  • Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers
  • Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements
  • Functions independently while simultaneously supporting the service staff
  • Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew
  • Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs
  • Responsible for the security, sale, safe handling and accounting of food and beverage products
  • Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds
  • Adheres to uniform and grooming requirements
  • Prepares associated paperwork
  • Utilizes a cash register or similar point of sale device and follows established accounting procedures

Requirements:

  • Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics
  • Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor
  • Must have satisfactory attendance and safe work record
  • High school diploma or GED Required
  • Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages)
  • Be able to lift 50lbs
  • Be able to work while standing for long periods of time
  • Be able to work a variety of hours and days off, including up to six to eight days away from home crew base
  • Demonstrate a friendly, outgoing, and courteous disposition
  • Must have prior satisfactory work performance

Nice to have:

  • Prior experience working in a team service environment
  • Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries
What we offer:
  • Health, dental and vision plans
  • Wellness programs
  • Flexible spending accounts
  • 401K retirement plan
  • Life insurance
  • Paid time off
  • Reimbursement of education
  • Public Service Loan Forgiveness eligibility
  • Railroad Retirement sickness and retirement benefits
  • Rail pass privileges

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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