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Lead Server

United States, Sun City West 16.12 - 17.80 USD / Hour · Job Posted March 20, 2026
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Job Description

Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at Grandview Terrace in Sun City West, AZ, as a Lead Server!

Job Responsibility

  • Coordinates and oversees the activities of team members and ensures that assigned job expectations are completed while proper policy and procedure is maintained
  • Provides service support in the dining rooms and other venues as circumstances dictate
  • Promptly and warmly greets guests
  • Takes and serves food and beverage orders in an efficient manner following established steps of service
  • Delivers food and beverages promptly and professionally
  • maintains safe food handling and sanitation standards
  • Follows up periodically to assist with any additional needs or requests
  • Demonstrates complete understanding of menu items and ingredients
  • Advises guests on appropriate combinations of food and drinks when requested
  • accommodates reasonable requests and notes preferences
  • As needed, demonstrates knowledge of specialized diets and allergens
  • Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated
  • Exhibits exceptional communications skills and demonstrates ability to get along well with others
  • Remains flexible and patient when communicating with guests and staff
  • Collects tickets and follows proper cash-handling procedures
  • Promotes a clean, safe and neat environment for guests and residents
  • Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared
  • Promptly addresses complaints or issues and relays relevant information or complaints directly to supervisor
  • Ensures that the dining room is properly set up prior to and after the service period
  • keeps area clean and neat while meeting established sanitation standards
  • Works with staff of other departments to perform job duties during special events
  • Attends pre-meal/line-up meetings
  • Ensures tables are bussed after each course
  • Fulfills room service and to-go tickets for residents in correct order
  • Properly maintains and operates all equipment
  • Assists management with coordinating team members and service related to the dining rooms
  • Trains and mentors all team members in the correct serving techniques and proper sanitation
  • Maintains a constant presence in the dining rooms to assure proper service techniques are being practiced
  • Evaluates and implements efficient work techniques of the dining room team members
  • Complies with all state and county health codes for food handling
  • Must be able to provide direction and support key initiatives
  • Use of POS system as needed

Requirements

  • High school diploma or equivalent
  • Previous dining room experience preferred
  • Must have Maricopa County Food Handlers Card

What we offer

  • Comprehensive health benefits (Medical, Dental & Vision)
  • 401k with immediate vesting and up to 5% employer match
  • Tuition Reimbursement
  • Exclusive discounts through The Employee Network
  • Access to the Employee Association, supporting team members in need
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