Lead Server Job at Sun Health (Sun City West)

Job Description

Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at Grandview Terrace in Sun City West, AZ, as a Lead Server!

Job Responsibility

Coordinates and oversees the activities of team members and ensures that assigned job expectations are completed while proper policy and procedure is maintained
Provides service support in the dining rooms and other venues as circumstances dictate
Promptly and warmly greets guests
Takes and serves food and beverage orders in an efficient manner following established steps of service
Delivers food and beverages promptly and professionally
maintains safe food handling and sanitation standards
Follows up periodically to assist with any additional needs or requests
Demonstrates complete understanding of menu items and ingredients
Advises guests on appropriate combinations of food and drinks when requested
accommodates reasonable requests and notes preferences
As needed, demonstrates knowledge of specialized diets and allergens
Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated
Exhibits exceptional communications skills and demonstrates ability to get along well with others
Remains flexible and patient when communicating with guests and staff
Collects tickets and follows proper cash-handling procedures
Promotes a clean, safe and neat environment for guests and residents
Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared
Promptly addresses complaints or issues and relays relevant information or complaints directly to supervisor
Ensures that the dining room is properly set up prior to and after the service period
keeps area clean and neat while meeting established sanitation standards
Works with staff of other departments to perform job duties during special events
Attends pre-meal/line-up meetings
Ensures tables are bussed after each course
Fulfills room service and to-go tickets for residents in correct order
Properly maintains and operates all equipment
Assists management with coordinating team members and service related to the dining rooms
Trains and mentors all team members in the correct serving techniques and proper sanitation
Maintains a constant presence in the dining rooms to assure proper service techniques are being practiced
Evaluates and implements efficient work techniques of the dining room team members
Complies with all state and county health codes for food handling
Must be able to provide direction and support key initiatives
Use of POS system as needed

Requirements

High school diploma or equivalent
Previous dining room experience preferred
Must have Maricopa County Food Handlers Card

What we offer

Comprehensive health benefits (Medical, Dental & Vision)
401k with immediate vesting and up to 5% employer match
Tuition Reimbursement
Exclusive discounts through The Employee Network
Access to the Employee Association, supporting team members in need

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