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Join us as a Lead Segment and Propositions Manager, accountable for shaping and delivering market‑defining and segment aligned propositions across Barclays UK. You’ll lead end‑to‑end segment and proposition strategy, with responsibility to own and/or influence customer and colleague journeys, and drive commercial, customer and regulatory outcomes at scale. You will work horizontally across the organisation to manage the full portfolio of propositions, providing enterprise-wide leadership to ensure alignment and consistency. This includes influencing senior stakeholders and driving cohesion so that all propositions across every customer segment deliver as a unified, customer-focused strategy.
Job Responsibility:
Development of customer level strategies & solutions that are tailored to customers’ needs
Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys
Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities
Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey
Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product
Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch
Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively
Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals
Requirements:
End‑to‑end product/proposition management experience, including strategy development, lifecycle ownership, and outcome delivery
Proven commercial experience with full Profit & Loss (P&L) accountability
Ability to translate customer needs and insights into effective proposition design
though advanced strategic thinking, customer understanding, and market insight
Proven leadership in cross‑functional delivery, leading teams, influencing senior stakeholders across complex organisations
Demonstrated experience in portfolio delivery and execution, managing dependencies to achieve end-to-end outcomes
Nice to have:
Experience within the financial services industry
Considerable teamwork, collaboration, and consensus-building abilities
Technical mindset with an understanding of technology delivery
Strategic perspective with the ability to plan for future needs and opportunities
Additional qualifications such as an MBA or expertise in design systems thinking