Lead Security Supervisor Job at Legends Global (Brooklyn)

Job Description

Supervisor Leads are responsible for walking all areas of the building and recognizing team members for exhibiting Care, Integrity, Accountability and Growth Mindset. Leads are to coach and reinforce Barclays Center employee guidelines. Supervisor Leads are the link between management and part-time team members.

Job Responsibility

Complete all assigned tasks within the guidelines & deadlines set by Department Managers
Works with Department Managers to properly assist with part-time team members, and other areas assigned, during events and games
Assist with ECA write-ups and complete mandatory follow-up coaching and training with team members
Actively participate in the training process for part-time team members
Continuously coaches and encourages staff to provide superior levels of guest services and reinforce Barclays Center Experience behaviors
Ensures that part-time team members have the equipment and tools necessary to perform the jobs accurately and efficiently
Ensures all team members are wearing appropriate uniforms and that uniforms are neat, clean and in good order
Assists with check-in services of bags, backpacks, cameras, strollers and other prohibited items if needed
Assists guests requiring relocation to an ADA platform and other seating within the Arena
Responds quickly to requests from guests, fellow-supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
Maintains a working knowledge of the facility, current and upcoming events/games and the surrounding area
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
Responsible for maintaining a fun, friendly, and safe environment as staff arrive and depart from arena for assigned shifts
Effectively and calmly interact with angry or emotional employees
Ability to memorize, recollect, and quickly retrieve relevant information
Ensure policies and procedures are consistently followed
Maintain company confidentiality

Requirements

Previous security experience
valid NYS Security Guard Card License
F03 Fire Guard license
High school diploma or equivalent
Two (2) years prior customer service experience, preferably in a sports/entertainment venue environment
Must have reliable transportation to and from Barclays Center for scheduled shifts
Must be able to walk/stand for 4-6 hours per shift
Ability to lift 50 or more pounds
Ability to push/pull up to 200 pounds
Must have the ability to read, write and understand English in a working environment
Must be proficient with Microsoft Word, Excel, and Outlook
Must be available to work at least five (5) evening events per week
including all events on Fridays, Saturdays and Sundays

Legends Global - All Job Offers

Select Country

Lead Security Supervisor

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Lead Security Supervisor

Nightshift Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor - Night

Event Security Supervisor

Security Supervisor

Security Supervisor

Security Supervisor

Our AI answers in your language