Lead Salesforce Production Support Job at Beacon Hill (Philadelphia)

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

Not provided

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

Salesforce Data Production Support Manager

The Salesforce Data Production Support Manager role at NTT DATA involves leading...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years of experience in IT, with 7+ years on the Salesforce platform
Minimum 3+ years of experience in a production support leadership or managerial role
7+ years of strong experience in Salesforce production support, incident management, and service operations

Job Responsibility

Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
Ensure proper monitoring, alerting, and observability across Salesforce environments
Oversee release support activities including deployments, validation, and post-release monitoring
Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues

Fulltime

Product Customer Success Manager

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a produc...

Location

United States , Scottsdale

Salary:

86250.00 - 140000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
Experience managing complex technical escalations and Tier 4-level product challenges
Strong facilitation, communication, and cross-functional collaboration skills
Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
Strong data fluency
ability to interpret product usage data and translate it into actionable adoption strategies
A growth mindset, deep curiosity, and a passion for helping customers succeed

Job Responsibility

Drive Product Adoption & Engagement at Scale
Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
Build and strengthen the product-specific POC network
Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
Develop scalable digital engagement strategies
Strengthen the Reference & Champion Network
Identify, engage, and elevate customers into product champions across Vehicle Intelligence
Cultivate a strong network of referenceable agencies
Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Salesforce Senior Developer Lead

The Salesforce Senior Developer Lead is a senior individual contributor responsi...

Location

United States , Lexington

Salary:

Not provided

Valvoline Global

Expiration Date

Until further notice

Requirements

Mandatory hands-on experience with Salesforce Manufacturing Cloud in a production B2B environment
6-7+ years of progressive Salesforce experience with deep expertise in Sales Cloud and Service Cloud
Proven experience operating as a Development Lead or Technical Lead while remaining hands-on
Strong Salesforce development expertise including Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows
Demonstrated experience supporting and stabilizing production Salesforce environments, including incident resolution and root-cause analysis
Strong understanding of Salesforce data model, security architecture, governor limits, and performance optimization
Experience designing and supporting integrations using REST/SOAP APIs and middleware such as MuleSoft
Experience delivering Experience Cloud solutions for partners or customers in a B2B context
Strong analytical skills with the ability to break down complex business problems into scalable technical solutions
Excellent written and verbal communication skills with the ability to clearly explain technical concepts to non-technical stakeholders

Job Responsibility

Lead end-to-end technical execution for Salesforce CX solutions, from design through deployment and ongoing production support
Serve as the technical authority for Manufacturing Cloud implementations, ensuring scalable forecasting, agreements, and revenue visibility solutions
Own code quality, design decisions, and adherence to Salesforce best practices, security standards, and architecture guidelines
Remain hands-on with Apex, Lightning Web Components (LWC), Flows, integrations, and complex business logic
Drive proactive production support by troubleshooting issues, performing root-cause analysis, and implementing long-term fixes
Partner with Product Owners and business stakeholders to deliver agreed scope, timelines, and measurable business outcomes
Provide technical mentorship through code reviews, design guidance, and best-practice coaching without formal people management responsibility
Identify technical risks, performance bottlenecks, and integration challenges early and lead resolution efforts
Support estimation, sprint planning, release readiness, and post-release stabilization activities

Sr. Salesforce Manufacturing Cloud Developer Lead

The Salesforce Senior Developer Lead is a senior individual contributor responsi...

Location

United States , Lexington

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Mandatory hands-on experience with Salesforce Manufacturing Cloud in a production B2B environment
6-7+ years of progressive Salesforce experience with deep expertise in Sales Cloud and Service Cloud
Proven experience operating as a Development Lead or Technical Lead while remaining hands-on
Strong Salesforce development expertise including Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows
Demonstrated experience supporting and stabilizing production Salesforce environments, including incident resolution and root-cause analysis
Strong understanding of Salesforce data model, security architecture, governor limits, and performance optimization
Experience designing and supporting integrations using REST/SOAP APIs and middleware such as MuleSoft
Experience delivering Experience Cloud solutions for partners or customers in a B2B context
Strong analytical skills with the ability to break down complex business problems into scalable technical solutions
Excellent written and verbal communication skills with the ability to clearly explain technical concepts to non-technical stakeholders

Job Responsibility

Lead end-to-end technical execution for Salesforce CX solutions, from design through deployment and ongoing production support
Serve as the technical authority for Manufacturing Cloud implementations, ensuring scalable forecasting, agreements, and revenue visibility solutions
Own code quality, design decisions, and adherence to Salesforce best practices, security standards, and architecture guidelines
Remain hands-on with Apex, Lightning Web Components (LWC), Flows, integrations, and complex business logic
Drive proactive production support by troubleshooting issues, performing root-cause analysis, and implementing long-term fixes
Partner with Product Owners and business stakeholders to deliver agreed scope, timelines, and measurable business outcomes
Provide technical mentorship through code reviews, design guidance, and best-practice coaching without formal people management responsibility
Identify technical risks, performance bottlenecks, and integration challenges early and lead resolution efforts
Support estimation, sprint planning, release readiness, and post-release stabilization activities

Fulltime

Sr. Salesforce Manufacturing Cloud Developer Lead

The Salesforce Senior Developer Lead is a senior individual contributor responsi...

Location

United States , Lexington

Salary:

Not provided

Valvoline Global

Expiration Date

Until further notice

Requirements

Mandatory hands-on experience with Salesforce Manufacturing Cloud in a production B2B environment
6-7+ years of progressive Salesforce experience with deep expertise in Sales Cloud and Service Cloud
Proven experience operating as a Development Lead or Technical Lead while remaining hands-on
Strong Salesforce development expertise including Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows
Demonstrated experience supporting and stabilizing production Salesforce environments, including incident resolution and root-cause analysis
Strong understanding of Salesforce data model, security architecture, governor limits, and performance optimization
Experience designing and supporting integrations using REST/SOAP APIs and middleware such as MuleSoft
Experience delivering Experience Cloud solutions for partners or customers in a B2B context
Strong analytical skills with the ability to break down complex business problems into scalable technical solutions
Excellent written and verbal communication skills with the ability to clearly explain technical concepts to non-technical stakeholders

Job Responsibility

Lead end-to-end technical execution for Salesforce CX solutions, from design through deployment and ongoing production support
Serve as the technical authority for Manufacturing Cloud implementations, ensuring scalable forecasting, agreements, and revenue visibility solutions
Own code quality, design decisions, and adherence to Salesforce best practices, security standards, and architecture guidelines
Remain hands-on with Apex, Lightning Web Components (LWC), Flows, integrations, and complex business logic
Drive proactive production support by troubleshooting issues, performing root-cause analysis, and implementing long-term fixes
Partner with Product Owners and business stakeholders to deliver agreed scope, timelines, and measurable business outcomes
Provide technical mentorship through code reviews, design guidance, and best-practice coaching without formal people management responsibility
Identify technical risks, performance bottlenecks, and integration challenges early and lead resolution efforts
Support estimation, sprint planning, release readiness, and post-release stabilization activities

Lead Veeva/Salesforce CRM Developer

The Specialist Software Engineer collaborates with Salesforce/Veeva CRM Admins, ...

Location

United States

Salary:

137457.00 - 171183.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree
OR Master’s degree and 2 years of computer science, IT, or related field
OR Bachelor’s degree and 4 years of computer science, IT, or related field
OR Associate’s degree and 8 years of computer science, IT, or related field
OR High school diploma / GED and 10 years of computer science, IT, or related field
5+ years of experience as a Salesforce CRM Developer
In-depth knowledge of Salesforce development, including experience working with MuleSoft or Databricks integrations
Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions
Experience with Data Loader, data migration tools, and CI/CD tools
Salesforce Developer 2 (required)

Job Responsibility

Leads large CRM migration to ensure configurations, customizations, and data migration are successfully implemented in the new CRM
Drives development in Salesforce/Veeva CRM to build and configure new and existing features
Works closely with Product Owners and cross-functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem
Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise
Maintains and optimizes existing configurations and customizations by limiting or eliminating technical debt to streamline the system
Partners with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
Researches Veeva/Salesforce capabilities as needed to suit business requirements and provides gap analysis
Works closely with other developers in the team, including Product Owners, Business Analysts, Salesforce Admins, QA Analysts, and Scrum Masters, across cross-functional teams
Develops innovative solutions using generative AI technologies

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

Senior Salesforce Platform Engineer

The Platform Engineer performs a critical role delivering the core capabilities ...

Location

United States , Chicago

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

Must have experience in Salesforce security Model
Must have experience in Salesforce Integration patterns
Must have experience in Salesforce Flow optimization
Must have experience with the overall Salesforce platform and delivering Salesforce solutions from design to production
Experience in Data Cloud is preferred
Experience in the CRM, Customer Support, Sales and Marketing domain
Experience with the overall Salesforce platform and working knowledge of Salesforce integration approaches
Experience delivering Salesforce solutions from design to production
Experience integrating Salesforce with 3rd party solutions
Experience engineering solutions across a heterogenous datacenter, cloud, and SaaS environments

Job Responsibility

Drive design, engineering, implementation, and configuration of platform services to support overall enterprise patterns, and reinforcing best practices
Develop patterns for common platform needs (e.g. logging, monitoring, alerting, backup, encryption, tooling, etc) across all layers of the platform and supporting services
Deliver explicit APIs and abstractions that offer flexibility for application developers in leveraging the platform
Works with business and technology partners to identify, define, interpret, and clarify scope of the Salesforce platform integrations
Partner with Information Security representatives to develop, implement and/or execute security configurations and controls
Support and refine the utilization strategy for the platform and enhance its overall architecture, security, performance, and financial aspects
Contribute to platform, product, and architectural roadmaps Platform Administration
Performs development of common Salesforce platform components, capabilities, and features
Performs development and advanced configuration activities including custom objects and fields, dashboards, reports, workflows, rules, automations, and triggers
Creates Integrations and/or Connectors between Salesforce.com and FRS and other 3rd party applications

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Lead Salesforce Production Support

Job Description

Job Responsibility

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