Lead Salesforce Production Support Job at Beacon Hill (Philadelphia)

Salesforce Data Production Support Manager

The Salesforce Data Production Support Manager role at NTT DATA involves leading...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years of experience in IT, with 7+ years on the Salesforce platform
Minimum 3+ years of experience in a production support leadership or managerial role
7+ years of strong experience in Salesforce production support, incident management, and service operations

Job Responsibility

Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
Ensure proper monitoring, alerting, and observability across Salesforce environments
Oversee release support activities including deployments, validation, and post-release monitoring
Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues

Fulltime

Project Lead, Support

At Tyfone, the Product Support team maintains our digital banking products with ...

Location

India

Salary:

Not provided

Tyfone

Expiration Date

Until further notice

Requirements

Good and effective communication and leadership skills
Good interpersonal skills to be able to relate with people or personnel from different units of the company
Should be AI focused
Good understanding of Jira, Salesforce and SDLC
4+ years of work experience which should include Developing and/or leading the development/support of medium to large web/mobile applications
1 -2 years of experience in leading cross-functional teams and managing multiple projects end-to-end
Certifications in Agile methodologies/PMP is desirable
Excellent numerical, analytical, and problem-solving skills
A good understanding and experience in building a different type of software applications (web, mobile)
A good understanding of various technology stacks (ex: Java, PHP, JSP etc.)

Job Responsibility

Daily triage of incoming tickets
Lead and manage post roll-out support of complex and high priority projects
Responsible for understanding the product, planning, and monitoring the work, keeping track of support/maintenance releases and resource availability
Effectively communicate the plan to the team and get a buy-in before starting the development work
Interface with the various internal teams as needed to analyze the requirements, assess the technical feasibility of various customer requests and issues
Providing release status updates to customers and Tyfone Management
Handle the team dynamics and conflicts efficiently without losing the focus of delivering the committed work
Complete project life cycle management
Triaging of incoming tickets
Planning & development

Fulltime

Salesforce Lead

Storyblok is hiring a Salesforce Lead to own Salesforce architecture, execution,...

Location

Germany

Salary:

Not provided

Storyblok

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
6+ years in the Salesforce ecosystem, including hands-on administration and solution / architecture ownership in a GTM or Revenue Operations context
Salesforce certifications strongly preferred (e.g., Administrator, Advanced Administrator, Platform App Builder
Sales Cloud Consultant or Application Architect a plus)
Hands-on experience with Sales Cloud, core CRM objects, declarative automation (Flow), permissions, and release / change management across environments
Experience with Pardot / Marketing Cloud Account Engagement and marketing-to-sales workflows, and with CPQ tools (DealHub or comparable) across lead-to-cash and quote-to-cash
Experience integrating Salesforce with downstream systems (data warehouse, Finance, marketing, order management) and supporting reporting and data quality
Familiarity with CDP / marketing cloud platform evaluation (e.g., Salesforce Data 360, SFMC Advanced, Adobe, Oracle Responsys) is a plus
Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking

Job Responsibility

Own Salesforce architecture, execution, governance, data quality, integrations, and release discipline across our GTM workflows
Own Salesforce platform architecture across GTM workflows, objects, fields, permissions, automations, integrations, and release control
Translate RevOps, Marketing Operations, Sales, Customer Success, Finance, and Data requirements into clean system design and controlled execution
Maintain governance for new fields, objects, flows, validation rules, permission sets, integrations, reporting dependencies, and documentation
Own system design for leads, contacts, accounts, opportunities, activities, campaigns, lifecycle stages, routing, renewals, expansions, and customer handoffs
Support lead-to-cash workflows with clear ownership, required fields, source logic, stage rules, assignment logic, and adoption checks
Monitor CRM completeness, data freshness, duplicates, routing failures, and workflow friction that creates manual workarounds
Partner with Marketing Operations on Pardot or Account Engagement, campaign data, lifecycle stages, scoring inputs, consent, routing, attribution support, and funnel reporting
Maintain the Salesforce-side architecture for marketing-to-sales handoffs, campaign member data, source fields, conversion logic, and reporting quality
Keep current marketing workflows stable while future marketing cloud and CDP options are evaluated

What we offer

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
An international team that loves to have fun at work and works hard together to accomplish shared goals

Fulltime

Test Lead- Salesforce Testing

The Test Manager is responsible for defining, leading, and governing the test st...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience as a Test Manager in complex technology delivery environments
Strong understanding of end‑to‑end testing methodologies and quality assurance practices
Experience managing large and distributed test teams
Experience testing Salesforce or CRM platforms
Understanding of Salesforce configurations, integrations, data models, and security
Experience testing integrations, APIs, and data flows
Experience working in Agile/Scrum delivery environments
Strong planning, coordination, and dependency‑management skills
Ability to align testing with iterative delivery while maintaining governance
Experience defining and managing test automation strategies

Job Responsibility

Define and own the end‑to‑end test strategy across Salesforce and integrated enterprise platforms
Establish testing standards, processes, and quality gates aligned with enterprise governance and regulatory expectations
Ensure coverage across functional, integration, regression, performance, and security testing
Act as the point of accountability for test quality and release readiness
Create and manage test plans, test schedules, resource plans, and dependencies
Coordinate testing activities across multiple teams and workstreams
Manage test execution cycles, defect management, and retesting activities
Ensure testing aligns with sprint, release, and deployment plans
Oversee testing for Salesforce solutions across Service Cloud, Experience Cloud, and Public Sector Cloud
Ensure test coverage for configurations, integrations, data, and security models

Fulltime

Salesforce Lead - Service Cloud

We are currently seeking a Salesforce Lead Developer to join our team in Bengalu...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5+ years of work experience in Salesforce.com Projects
Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and AI-driven bot implementations (Einstein Bots / Agentforce-powered conversational bots) for enhanced customer support
Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts
Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction
Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions
Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange
Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts

Job Responsibility

Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients
Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
Responsible for deployment lifecycle management using Copado and Change Sets
Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools

Fulltime

Lead Salesforce Developer

The project focuses on building and evolving Salesforce-based enterprise solutio...

Location

Mexico

Salary:

Not provided

Coherent Solutions

Expiration Date

Until further notice

Requirements

7+ years of hands-on Salesforce development experience
Strong expertise in Apex, LWC, Salesforce Flow, and Salesforce security model
Experience building and consuming REST / SOAP integrations
Understanding of asynchronous and event-driven patterns
Experience working in Agile environments
Strong communication skills and ability to work with distributed teams
Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I
English level: B2 (Upper-Intermediate) or higher

Job Responsibility

Develop and maintain Salesforce solutions using Apex, LWC, Flow, and declarative tools
Design and implement integrations using REST and SOAP APIs
Translate business requirements into technical solutions
Perform code reviews and ensure quality, performance, and security standards
Coordinate technical work with offshore Salesforce developers
Support CI/CD pipelines, releases, and production stability
Collaborate closely with Product, Delivery, and Integration teams
Participate in troubleshooting and continuous platform improvement

What we offer

Technical and non-technical training for professional and personal growth
Internal conferences and meetups to learn from industry experts
Support and mentorship from an experienced employee to help you professional grow and development
Internal startup incubator
Health insurance
English courses
Sports activities to promote a healthy lifestyle
Flexible work options, including remote and hybrid opportunities
Referral program for bringing in new talent
Work anniversary program and additional vacation days

SAP CRM Solution Tech Lead (Salesforce Solution Architect)

The Salesforce Solution Architect is responsible for defining, governing, and va...

Location

United States , Allentown

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

7+ years architecting solutions on Salesforce (Sales Cloud required
Service, Experience, CLM a plus)
Strong knowledge of Salesforce data model, metadata architecture, integration options, API limits, and platform constraints
Experience with multi cloud architectures and large-scale enterprise environments
Familiarity with integration platforms, middleware patterns, and enterprise data flows
Ability to interpret global business processes and translate them into future state designs
Experience working with a System Integrator and managing design alignment from the client side
Strong understanding of governance, DevOps, environments, and release management
Exceptional communication and executive level presentation abilities
Strong influencing skills across technical and non technical teams

Job Responsibility

Design and validate a scalable, efficient, and sustainable Salesforce architecture for multi-cloud implementations
Evaluate proposed solutions for maintainability, extensibility, and long-term viability
Align all architectural decisions with the Salesforce product roadmap, enterprise architecture principles, and internal standards
Define configuration standards, design patterns, and guardrails for functional and technical teams
Review and approve functional designs across workstreams (Sales, Service, CLM, Integration, Data, RFP, etc.)
Translate business strategies and requirements into holistic Salesforce solutions that balance user experience, performance, and compliance
Ensure alignment between technical teams, functional SMEs, and business owners to deliver solutions on schedule
Partner with the Integration Lead to design robust integration architecture with SAP, Agiloft, Workday, and other enterprise platforms
Validate data flows, API usage, middleware strategy, and integration patterns
Support data strategy activities, including data migration, mapping, and cleansing (in collaboration with Data Lead and SI)

Fulltime

Lead Salesforce Software Engineer

As Salesforce Lead Developer, you will play a key role in our Digital Transforma...

Location

Portugal

Salary:

Not provided

OutSystems

Expiration Date

Until further notice

Requirements

Proven experience as a Salesforce Developer or Lead Developer, with deep expertise in Salesforce Lightning Platform
Strong proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and Salesforce development frameworks
Solid experience with REST / SOAP APIs and middleware integrations
Comprehensive understanding of Salesforce data models, roles, profiles, sharing rules, and security architecture
Expertise in CI/CD pipelines, Git-based version control, and Salesforce DevOps practices (e.g., Copado, Gearset, or AutoRABIT)
Experience in refactoring legacy automations (workflow rules, process builder, triggers) into modern solutions
Familiarity with Agile methodologies and backlog management tools (e.g., Jira)
Strong problem-solving skills with a focus on scalability, maintainability, and reusable design patterns
Excellent communication and collaboration skills with the ability to influence both technical and business stakeholders
Platform Developer I/II certifications required

Job Responsibility

Lead the Salesforce development team, ensuring adherence to best practices in coding standards, scalability, maintenance, and Salesforce governance
Own the technical execution of Salesforce solutions, from requirements analysis to deployment and support
Oversee the DevOps process, ensuring smooth deployments, minimizing conflicts, and reducing downtime
Partner closely with the Salesforce Architect to translate business requirements into scalable technical designs
Ensure data integrity, platform security, and compliance with relevant regulations across the Salesforce ecosystem
Guide the refactoring and modernization of legacy automations, workflows, and triggers with scalable solutions (e.g., Flow, Apex, or Lightning)
Define and enforce coding standards, including CI/CD practices, code reviews, and unit testing
Mentor developers, fostering a culture of continuous learning and technical excellence
Manage integrations with external systems using Salesforce-native integration patterns
Proactively monitor and troubleshoot technical issues, driving root-cause analysis and preventive improvements

Fulltime

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Lead Salesforce Production Support

Job Description

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Requirements

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