Lead Salesforce Production Support Job at Beacon Hill (Philadelphia)

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

15.00 - 22.00 INR / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

Salesforce Functional Lead

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering
4+ years of hands-on functional experience with the Salesforce Platform, ideally in a consulting or product ownership capacity
Proven track record of leading Salesforce projects, from requirements gathering to go-live and adoption
Strong expertise in Salesforce Sales Cloud, Service Cloud, and advanced configuration (Flows, Validation Rules, Process Automation)
Familiarity with Apex, SOQL, and Lightning Web Components
ability to collaborate effectively with developers
Solid understanding of business processes across sales, account management, customer service, and/or marketing
Strong analytical, organizational, and presentation skills, with the ability to translate complex business requirements into clear, actionable solutions
Experience managing stakeholders, priorities, and dependencies in an agile product development environment
A proactive, problem-solving mindset with a high sense of ownership, urgency, and adaptability

Job Responsibility

Deeply understand our business model, technology stack, and team workflows to lead and drive Fever’s internal Salesforce development and optimization projects
Partner with business stakeholders to analyze, document, and improve processes across Sales, Operations, Billing, Legal, Operations, and Customer Service
Design and implement scalable Salesforce CRM-based solutions, focusing on functional design, advanced configuration, and collaboration with technical teams for Apex and Lightning Web Components development
Translate business requirements into clear user stories, functional specifications, and solution designs
Lead end-to-end Salesforce initiatives including requirements gathering, solution design, configuration, testing, deployment, and post-release support
Stay up to date with Salesforce releases and industry best practices, proactively identifying opportunities for optimization and innovation
Act as a subject matter expert (SME), coaching colleagues and championing Salesforce best practices across the organization
Display strong leadership, stakeholder management, and communication skills, ensuring alignment across multiple departments

What we offer

40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English and/or Spanish Lessons
Gympass membership
Free food, drink and fruit at the office
Possibility to receive in advance part of your salary by Payflow

Fulltime

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...

Location

Australia , St Leonards

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
Demonstrated experience managing, coaching and mentoring a team
High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
Special expertise in leading and communicating with technical resources
Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and develops processes
Strong planning and organising skills with the ability to priorities tasks to meet deadlines

Job Responsibility

Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Fulltime

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