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Lead Salesforce Developer - Service Cloud

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New Relic

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a highly skilled and experienced Lead Salesforce Service Cloud Developer to join our growing team in India. This role requires a hands-on expert in Salesforce and Service Cloud technologies, with a proven track record of delivering end-to-end projects and providing ongoing support. You will play a crucial role in collaborating with our US team, providing mentorship to local developers, and ensuring the successful implementation and maintenance of our Salesforce Service Cloud solutions.

Job Responsibility:

  • Design, develop, test, and deploy robust and scalable Salesforce Service Cloud solutions, including custom objects, Apex code, Lightning components, Flows, and Process Builder
  • Lead technical discussions, define technical requirements, and provide architectural guidance for Service Cloud implementations
  • Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination
  • Provide technical leadership and mentorship to a team of Salesforce developers in India, fostering their growth and ensuring best practices are followed
  • Oversee the entire software development lifecycle (SDLC) for Service Cloud projects, from requirements gathering to deployment and post-launch support
  • Perform code reviews, ensure code quality, and maintain documentation for all technical solutions
  • Troubleshoot and resolve complex technical issues related to Salesforce Service Cloud
  • Stay up-to-date with the latest Salesforce releases, features, and best practices
  • Participate in agile development processes, including daily stand-ups, sprint planning, and retrospectives

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 8+ years of hands-on experience as a Salesforce Developer, with a strong focus on Salesforce Service Cloud
  • Proven expertise in Apex, Lightning Components (Aura and LWC), Salesforce APIs, Flows, Process Builder, SOQL, and SOSL
  • In-depth knowledge of Service Cloud features such as Case Management, Omni-Channel, Service Console, Live Agent, Knowledge, and Entitlements
  • Experience with Salesforce integrations (e.g., REST, SOAP APIs)
  • Solid understanding of Salesforce development best practices, design patterns, and governor limits
  • Demonstrated experience delivering end-to-end Salesforce projects, including requirements gathering, solution design, development, testing, and deployment
  • Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong mentorship and leadership abilities

Nice to have:

  • Salesforce Certified Platform Developer II, Service Cloud Consultant are highly desirable
  • Experience on Slack for Service Cloud, Einstein for Service, Agentforce are a big plus
What we offer:
  • Fostering a diverse, welcoming and inclusive environment
  • We believe in empowering all Relics to achieve professional and business success through a flexible workforce model
  • This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid

Additional Information:

Job Posted:
January 03, 2026

Work Type:
On-site work
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