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The Lead, Sales Product Operations will lead a team to enable local acquisition teams by providing advanced tools and processes for grading, segmentation, and performance optimization. The role focuses on standardizing KPIs and operational methodologies across multiple markets, collaborating with country teams to improve existing tools, and driving the development of scalable solutions.
Job Responsibility:
Support Commercial Teams: Collaborate closely with Sales Acquisition Teams by providing guidance and tools for grading, performance (competitive tools), and Sales, ensuring robust support in competitive and dynamic environments
Standardization of Tools and Processes: Drive the adoption of Salesforce and other sales tools across teams, ensuring alignment on KPIs, a unified approach to ways of working, and a consistent methodology for performance evaluation
Collaboration with Country Teams: Partner with local teams across multiple countries to improve the capabilities and tools used, identifying and addressing specific needs that enhance overall sales productivity and effectiveness
Tool Development and Scalability: Work on scaling existing tools and developing new ones aligned with identified priorities to improve sales efficiency and productivity. These tools include ML models, matching algorithms, scraping data and CRM platforms
Data-Driven Insights and Modeling: Leverage strong data modeling skills to refine sales tools and processes, ensuring actionable insights are delivered to improve decision-making and sales outcomes
Stakeholder Engagement: Act as a key liaison between Global and Country teams, ensuring feedback loops are established, and tool enhancements align with overarching commercial objectives
Requirements:
Minimum 7 years of experience in sales operations, tools, and capability management, with a proven ability to work across multiple countries and regions
Expertise in data modeling, performance tools, and sales enablement solutions
Experience working with Salesforce or other commercial CRM tools used by Sales Teams as their primary day-to-day working tool
Experience working across multiple countries, managing diverse teams, and tailoring tools or processes to suit varying market needs and dynamics
Advanced stakeholder management and communication skills, with the ability to work across cultural and organizational boundaries
A proactive mindset to identify inefficiencies and implement scalable solutions that enhance sales team productivity
Ability to analyze and interpret data to inform decisions and tool enhancements