Lead Sales Engineer

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification
• Assist prospects and customers with business assessments (POCs, Pilots)
• Craft content to show customers how to leverage Gong for specific use cases
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases
• Solution complex business and technical requirements and explain them in simple terms
• Assist with RFPs and questionnaires in the context of sales cycles
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
• Partner with and support Marketing on demand gen activities (webinars, conferences, events)
• Contribute reusable assets to the Sales Engineering team and the company at-large
• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies

• 8+ years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems
• Understanding of security and privacy pertaining to SaaS systems
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization
• Excellent verbal and written communication skills
• Strong interpersonal and teamwork skills

Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
• Mental Health benefits with covered therapy and coaching
• 401(k) program to help you invest in your future
• Education & learning stipend for personal growth and development
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Company-wide recharge days each quarter
• Work from home stipend to help you succeed in a remote environment