Lead Room Service Attendant

The Lead Room Service Attendant is dedicated to providing exceptional quality and service to patients on the assigned inpatient floor. The Lead RSA is the designated meal service contact for patients, ensuring all service interactions are to UCSD Health System standards of excellence for quality, professionalism, and friendliness. Under general supervision, provides high quality, personalized customer service with focused attention to detail. Obtains and honors patient food selections and preferences. Delivers meals, snacks, and beverages in a timely fashion. Accurately follows appropriate patient identification procedures and diet orders. Utilizes current food service ordering software and technology with proficiency. Independently manages time with the utmost efficiency, and responds promptly to patient telephone requests. Responsible for handling all concerns related to meal service, verifying accuracy of orders, quality of presentation, and the provision of solutions through service recovery. Strives to meet and exceed patient and Health System expectations. Adheres to departmental policies and procedures. Upholds the Health System core values and CARING standards. Assists in training, mentoring, and coaching new and current employees. Completes Quality Assurance Process Improvement with RS manager's guidance. Coordinates and conducts room service orientation for new hires in RS Manager's absence. Performs other related duties as assigned.