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Humana Logo Humana · Office Administration

Lead Receptionist

United States, Plant City Employment contract 39000.00 - 49400.00 USD / Year · Job Posted June 15, 2026
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Job Description

Become a part of our caring community. The Lead Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

Job Responsibility

  • Operates a switchboard or multi-line phone and maintains call logs
  • Take and distribute accurate messages
  • Greet visitors and determine the nature of their visit
  • Issue visitor passes and maintain visitor logs
  • Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
  • Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
  • Miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages
  • Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary
  • Travel to support multiple centers

Requirements

  • At least one year of experience in leading a team/department, working in a Healthcare setting preferred, but will consider candidates with a customer service background in retail, hospitality, legal, insurance or call centers
  • Excellent customer service and multiphone line skills
  • Team player
  • Ability to multitask
  • Detailed and organized
  • Knowledge of MS Office (Word, Excel, Outlook, Access)
  • Other administrative duties as assigned

Nice to have

  • Value-based care model experience
  • Knowledge of Medical Terminology
  • Experience with EMR Systems (Electronic Medical Records)
  • Bilingual in English and Spanish

What we offer

  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Paid time off
  • Company and personal holidays
  • Volunteer time off
  • Paid parental and caregiver leave
  • Short-term and long-term disability
  • Life insurance
  • Bonus incentive plan
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