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Wells Fargo is seeking a Lead Quality Assurance Administrator to support our Global Payments & Liquidity organization.
Job Responsibility:
Lead and mentor the quality assurance team, providing day‑to‑day guidance, coaching, and subject matter expertise
Perform and oversee complex quality reviews, scoring, calibration, and secondary checks to ensure accuracy, consistency, and compliance with internal and regulatory requirements
Analyze findings, identify trends, and recommend improvements to processes, tools, and quality standards
Coordinate and maintain business processes, procedures, and policies by partnering with control owners, SMEs, and project teams
Support operational tasks for the business, ensuring high attention to detail, timely execution, and effective issue escalation
Deliver training, documentation, and performance feedback to drive continual improvement and operational effectiveness
Collaborate and communicate with business partners, senior leaders, and team members to support quality outcomes and departmental goals
Monitor quality assurance programs to identify gaps, risks, and opportunities for improvement
Provide guidance on regulatory, procedural, and compliance requirements to ensure consistent interpretation across the team
Facilitate team calibrations, dispute resolutions, and decision-making processes to maintain fair and accurate scoring
Requirements:
6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Knowledge and experience with GPL products, services, and/or implementation
Exceptional writing, editing, and formatting skills with strong analytical skills with high attention to detail and accuracy
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Strong analytical skills and ability to solve complex issues
Experience in problem analysis, solution implementation, and change management
Ability to communicate confidentially and professionally
Ability to take initiative and work independently with minimal supervision in a structured environment
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
Strong attention to detail and accuracy skills
Strong time management skills and ability to meet deadlines