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Full-time frontline leadership position within the Public Safety department of Aurora Medical Center Oshkosh. 1.0 FTE (40hrs per week). 3rd Shift, scheduled 2300-0700. Schedule is every Tuesday through Saturday. Weekends and holidays as scheduled.
Job Responsibility:
Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities. Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms shift work documentation in the electronic record. Reviews and approves all shift incident reports. Conduct shift briefings to ensure accurate communication and handoff.
Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes. Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
Makes decisions regarding the dispositions of apprehension/arrest cases. Refers the most complex issues to leadership.
Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations
physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Coordinates emergency response planning and practice with other Departments and Units. Ensures that after action reviews accomplished and documented.
Performs initial performance coaching and acts as a resource to correct or improve individual performance. Participates in annual performance evaluations. Recommends/submits recognition of officer performance to leadership.
Serves as the primary internal trainer for the Department. Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment, compiles feedback, maintains training records, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
Completes patrolling with a community-oriented approach.
Requirements:
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services must be obtained within 1 year and maintained through training and competency assessments.
NIMS Compliance Certification
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ). This is needed to carry a taser at work.
Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
Stop the Bleed Certification must be obtained within 1 year of hire date.
A valid driver’s license issued by the Division of Motor Vehicle.
Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
High school graduate or GED
Typically requires 5 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course.
Nice to have:
Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material and facilitate meetings
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs