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Lead Program Manager

United States, Boston · Job Posted February 20, 2026
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Job Description

As a Program Manager, you are expected to help the organization manage a group of related projects to bring a significant business change and set of benefits, across the company. The stakeholders of such projects will be both internal to Global Support and external, from other areas of the company. The projects that make up the programme can be complex in their own right. The Program Manager needs to guide the ones managing the projects and steer them through the project lifecycle, managing schedules and resources, identifying risks and communicating with stakeholders. It is the Program Manager's responsibility to track the project's progress and KPI’s and raise the flag if the timeline is compromised, unforeseen risks appear or roadblocks are in the way of project success.

Job Responsibility

  • Define and implement governance processes for the programme
  • Develop the programme brief and business case
  • Assure strategic alignment between multiple stakeholders
  • Define the appropriate project KPI’s and their targets
  • Manage relationships and communication with senior stakeholders
  • Develop integrated plans and reporting across all projects in the programme
  • Allocate and balance resources to meet project needs
  • Motivate, lead and coach project managers to ensure effective delivery
  • Implement regular reviews to ensure the programme is on track to achieve benefits
  • Report on program progress to senior management

Requirements

  • A degree in Business Management or Software Engineering
  • Experience in Project Management
  • Strong interpersonal, organizational and communication skills
  • Strong time management skills, and ability to effectively prioritize
  • Ability to quickly switch context
  • Ability to work independently and seek innovative ways to creatively solve problems
  • Strategic thinker, constantly seeking to understand the driver for results
  • Fast learner with curiosity about the world
  • Accountability with great work ethic
  • Embraces a challenge and asks why
  • Team player
  • Ability to work in a fast-paced company
  • English is mandatory
  • ITIL processes knowledge preferred
  • Experience in IT companies preferred

Nice to have

  • ITIL processes knowledge preferred
  • Experience in IT companies preferred

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