Lead Product Manager, Martech & Loyalty

• Own the end-to-end product strategy for SG Rewards, including points earning and redemption, member tiers, challenges, and program evolution
• Lead martech platform strategy, including vendor evaluation, migration planning, and integration with our broader tech ecosystem
• Partner with Marketing to optimize our martech stack and enable sophisticated segmentation, personalization, and lifecycle campaigns
• Define and execute the roadmap for loyalty touchpoints across app, web, kiosk, and in-store experiences
• Drive measurable improvements in loyalty program KPIs: member acquisition, engagement rates, redemption behavior, and program ROI
• Collaborate with Data and Analytics to build robust measurement frameworks and surface insights that inform program strategy
• Work cross-functionally with Engineering, Design, Marketing, and Operations to ship high-impact features on time
• Stay ahead of industry trends in loyalty, personalization, and martech—bringing innovative ideas to how we engage and reward our customers

• 5+ years of product management experience
• At least 2 years focused on loyalty, martech, CRM, or growth product areas
• Direct experience with loyalty platforms (SessionM) and marketing automation tools (Braze) and Agentic marketing tools
• Track record of shipping customer-facing products that drove measurable business impact
• Experience managing complex platform migrations or vendor transitions
• Strong analytical skills with experience defining KPIs and partnering with data teams
• Familiarity with restaurant, retail, or consumer tech industries preferred
• Experience working with engineering teams on API integrations and technical requirements

Familiarity with restaurant, retail, or consumer tech industries

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag
• 401k Plan
• Paid Family Leave
• Free Greens
• Dog-Friendly Office
• Unlimited Vacation
• Office Snacks Galore
• Community Impact Hours
• Work-Life Balance
• Career Development