Lead Product Manager - Home Lending Digital Customer Experience

• Own outcomes end‑to‑end: identify and shape opportunities and capabilities across a multi‑quarter roadmap
• sequencing work to maximize customer and business value
• Lead discovery with HCD: map journeys, blueprint services, and run assumption tests to validate desirability, viability, feasibility, and usability before build
• Turn insights into decisions: instrument experiences, define success metrics, and use data and digital analytics (e.g., Adobe CJA, Glassbox) to measure impact and guide the roadmap
• Influence at the executive level: craft clear business cases, tell data‑driven stories, and drive alignment on strategic investments
• Lead across a matrix environment: partner tightly with Design, Engineering, enterprise Digital, and Legal, Risk, Compliance to ship solutions that are compliant, scalable, and customer‑centric
• Prioritize and deliver: maintain a crisp Jira backlog, balance long‑term strategy with near‑term value, and apply economic prioritization to focus teams on what matters most
• Work smarter with GenAI: accelerate research, documentation, and synthesis to increase speed and quality of decision‑making
• Lead projects, teams, or serve as a mentor to less experienced staff

5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Outcome Ownership: Proven track record of taking full accountability for product outcomes, exercising autonomy to discover, validate, and prioritize the most impactful initiatives
• Strategic Business Cases: Demonstrated ability to develop and justify robust business cases for strategic investments, clearly articulating ROI and alignment with enterprise goals
• Product Discovery & HCD: Mastery of Human-Centered Design (HCD) and discovery techniques—specifically customer journey maps, service blueprints, and assumption testing—to independently navigate ambiguity and validate solutions
• Digital Channel Expertise: Extensive experience managing complex web and mobile product experiences, with a deep understanding of platform-specific user behaviors and technical requirements
• Matrixed Leadership: Expertise in leading through influence within a complex environment, effectively partnering with lines of business, enterprise digital teams, Legal, Risk, and Compliance
• Data-Driven Storytelling: Proficiency in using data to tell a compelling story that drives executive decision-making
• experience with digital analytics (e.g., Adobe CJA, Glassbox, or equivalents) is preferred
• GenAI Utilization: Experience leveraging Generative AI (GenAI) tools to expedite the product development lifecycle, from accelerating market research and documentation to optimizing workflow efficiency
• Agile Execution: Advanced proficiency in Jira for roadmapping and backlog management, with a sharp focus on balancing long-term strategic vision with near-term delivery

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement