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Citi Logo Citi · IT - Software Development

Lead Product Manager Global Workforce Optimization

United States, Jacksonville 113840.00 - 170760.00 USD / Year · Job Posted April 16, 2026
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Job Description

The Lead Product Manager Global Workforce Optimization Vice President is a senior level position for maximizing the value of a software application by defining the product vision, prioritizing work aligned to business outcomes, and partnering with technology and business stakeholders to deliver high-quality solutions.

Job Responsibility

  • Own and drive the product vision, roadmap, and quarterly priorities for a complex software application, exercising independent judgment to maximize business value and strategic outcomes
  • Accountable for end‑to‑end product backlog ownership, including prioritization based on business value, risk, regulatory considerations, and delivery dependencies, with authority to make trade‑off decisions
  • Lead cross‑functional collaboration with senior stakeholders across Business, Operations, Compliance, and Technology to shape product direction, resolve competing priorities, and ensure alignment to enterprise objectives
  • Identify, evaluate, and prioritize opportunities to improve business processes and customer outcomes through technology‑enabled solutions in a highly regulated environment
  • Apply advanced analytical and interpretive thinking to complex business problems, translating ambiguous or conflicting inputs into clear product direction aligned with enterprise standards
  • Translate business strategy and requirements into well‑defined user stories and acceptance criteria, ensuring clarity, alignment, and shared understanding across delivery teams
  • Exercise decision authority over scope, sequencing, and priority trade‑offs, balancing value delivery, risk exposure, dependencies, and capacity constraints
  • Represent the voice of the customer and business in Agile ceremonies, providing direction, clarification, and prioritization guidance to ensure teams deliver against intended outcomes
  • Define and monitor product success metrics (KPIs and outcomes), using data and insights to inform continuous refinement of roadmap and backlog priorities
  • Provide product leadership and mentorship to analysts and delivery team members through guidance and feedback, without formal people management responsibility
  • Assess and manage product‑related risk, ensuring solutions comply with regulatory, control, and policy requirements, and escalate issues appropriately to protect the firm, its clients, and its reputation

Requirements

  • 6-10 years serving as a Product Owner, Product Manager, or Business Lead for a software application(s)
  • Strong ability to prioritize work and make trade-offs in a complex, regulated environment
  • Experience working with Agile / Scrum teams
  • Proven stakeholder management and communication skills
  • Ability to translate business strategy into executable product backlog
  • Demonstrated leadership and project management skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Experience working with Verint Workflow Management or other Workflow Management systems
  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

What we offer

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards
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