Lead Product Manager Global Workforce Optimization Job at Citi (Jacksonville)

Senior Manager Global Capacity and Operational Planning

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States , San Francisco

Salary:

204000.00 - 255000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
5+ years of people management experience
Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
Strong foundation in probability, statistics, and optimization
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
Excellent communication, executive presentation, and stakeholder influence skills
ability to explain complex analytical concepts to non-technical audiences
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Job Responsibility

Lead demand forecasting and long-term planning strategy across multi-channel contact center operations for Global Operations team
Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels
Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
Perform trend, seasonality, and variance decomposition
detect structural breaks, outliers, and demand anomalies
Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
Continuously assess model performance using statistical accuracy metrics
Establish model governance standards
Research, prototype, and implement new forecasting and optimization techniques

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Principal Product Manager, International Core Markets, Canada (Accounting & Fintech)

The Intuit Global Business Solutions Group (GBSG) generates over half of Intuit’...

Location

Canada , Toronto

Salary:

200000.00 - 250000.00 USD / Year

Intuit

Expiration Date

Until further notice

Requirements

Domain Expertise: 10+ years of Product Management leadership, with a proven track record of scaling B2B SaaS or Fintech products in Canada, LATAM or similar complex international markets.
Deep Financial & Ops Background: Expertise in accounting, fintech, payments, or workforce management solutions.
Ecosystem Thinking: Experience building in multi-product environments where the value is derived from the integration of multiple services.
Mid-Market Mastery: Proven ability to move a product "up-market," handling the increased complexity of larger organizational structures without losing product simplicity.
Triad Leadership: Mastery in orchestrating Product, Development, and Design to ship high-quality, customer-centric software at scale.
Functional Excellence: Commercial & P&L Acumen
Communication & Influence: Ability to navigate a complex matrixed organization, influencing global roadmaps by building rigorous, data-backed business cases for regional needs.
AI & Data Fluency: A "future-back" mindset—capable of envisioning how LLMs and agentic AI will redefine the "Jobs to be Done" for our customers.
Analytical Rigor: Expert in qualitative and quantitative discovery
able to translate "vague" market signals into concrete product requirements.

Job Responsibility

Regional Product Vision & Portfolio Strategy: Define and execute the 1–3 year roadmap for the Canada Business Management portfolio. Establish a vision that aligns product development, design, and commercial teams toward the ecosystem.
Product-Led Revenue Acceleration & P&L: Own the Canada P&L for your portfolio. Design and optimize high-velocity PLG loops to drive acquisition, retention, and the "attach-rate" of ecosystem services.
Bi-Directional Platform Influence: Serve as the primary strategic bridge to Global Platform teams. Architect Canada specific requirements (e.g., E-invoicing mandates, PSD3, local tax logic) as scalable platform primitives that harden and improve the global ecosystem.
AI-Native Customer Differentiation: Identify "white space" in the Canada market. Lead the transition from manual accounting to AI-agentic workflows, creating "done-for-you" experiences that differentiate us from local incumbents.
Mid-Market Expansion: Adapt and scale our offerings for the complexity of mid-sized firms, focusing on multi-entity management, complex workflow automation, and regional compliance standards.
High-Velocity Cross-Functional Leadership: Lead the "Product Triad" (PM, Eng, Design) and partner with Sales, Marketing, and Customer Success to ensure GTM excellence and rapid market penetration.

What we offer

cash bonus
equity rewards
benefits

Fulltime

Senior Product Manager, CTI and Voice AI

General Motors’ Customer Experience Platform (CXP) organization is leading a glo...

Location

United States , Austin; Mountain View; Warren

Salary:

106600.00 - 192700.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or related field (or equivalent practical experience)
5+ years of direct experience implementing CTI / IVA functionality in any platform – including adjacent tools such as workforce management, call recording, call data reporting
5+ years of product management experience, including ownership of enterprise platforms and/or CTI/VoiceAI driven products
Experience working in an Agile product delivery environment, using tools like Jira Product Discovery, Jira Align, Jira Cloud, or similar to manage roadmaps, backlogs, and cross‑team delivery
Demonstrated experience owning CTI/VoiceAI or automation‑driven products, including end‑to‑end lifecycle management from strategy through delivery and measurement
Proven ability to partner effectively with Engineering, Design, Operations, Data/Analytics, Security, and Legal to deliver global, scalable, production‑ready solutions
Strong technical fluency across integrations, platform constraints, analytics, and quality/validation practices
Exceptional executive communication and stakeholder management skills, with a track record of influencing decisions in a complex, matrixed organization
Experience driving measurable business outcomes such as containment, adoption, ROI, and advisor or customer experience improvements
Demonstrated ability to lead complex, cross‑functional initiatives across multiple teams within CXP, Engineering, CSO, consistent with Level 7 Individual Contributor expectations (independent execution, broad cross‑functional impact, and mentorship of others)

Job Responsibility

Co-own and execute CTI/Voice AI roadmap for global Customer Care grounded in domain research, competitive analysis, and GM’s enterprise AI and CX strategies
Support the multi‑year roadmap and backlog for CTI/VoiceAI across within your product area and capabilities
convert enterprise priorities into clear investment, sequencing, and trade‑off decisions
Drive delivery of production‑grade CTI/VoiceAI experiences, leveraging call routing business logic using Salesforce and CXone to deliver the most accurate call segmentation to advisors leveraging tools like Google, CxOne, Salesforce and other tools to develop Voice Automation and/or Agentic AI Voice flows
Partnering with Engineering, Architecture, and Operations to balance speed, stability, and scale
Define and manage success metrics (e.g., containment, accuracy/relevancy, CSAT) and CTI/Voice AI performance dashboards
use quantitative and qualitative feedback loops to prioritize enhancements and demonstrate ROI
Partner with Data/Analytics and Engineering teams to define and interpret advanced analytics for CTI/Voice AI performance and trends (consistency, errors, reliability), including model performance measures through stakeholder evaluations and delivering ongoing optimization
Champion quality, validation, and post‑launch excellence for CTI/Voice AI, including appropriate quality assurance strategies, defect triage and management, post‑launch monitoring, and continuous improvement with operations teams
Delivering intuitive, consistent, trustworthy CTI/VoiceAI experiences and clear handoffs between conversational AI, Agentic AI execution, and human advisors across brands and regions

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Manager, Contingent Workforce Management

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Deerfield

Salary:

112000.00 - 154000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelors Degree required
Masters Degree is a plus
Minimum 5 years of category management experience with multinational organizations
Previous experience within strategic procurement of Contingent Labor and Services Procurement strongly preferred
Proven experience in people, stakeholder and project management
Ability to coordinate multiple parallel sourcing initiatives across different business groups
Strong analytic and negotiation skills
Business sense and ability to develop critical thinking
Experience in contracting to include but not be limited to Master Service Agreements, Statements of Work, Amendments and NDAs
Intermediate understanding of Procurement standard processes, supply markets, suppliers and products

Job Responsibility

Act as liaison between the Manager Service Provider (MSP) in applicable countries driving strategy and optimizing the program for both staff augmentation and contingent labor scopes of work
Lead global expansion of MSP and support external countries directly
Collaborate with internal partners and use these relationships to lead category strategies, pipeline items and short/medium/long-term goals to support the ongoing delivery of product pipeline
Lead the supplier selection, risk assessment and contract negotiation process for key projects
Ensure that appropriate Supplier Relationship Management programs are in place for strategic and critical suppliers in the concerned categories of spend
Provide regular progress updates to direct manager, procurement senior leadership and to key internal partners
Lead negotiations across critical supply agreements using value-based techniques
Monitor, track and report on savings and incremental value of sourcing activities
Stimulate and support innovation by using the supplier base, regularly reviewing market developments, and mobilizing the appropriate internal network

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Manager, Contingent Workforce Management

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Deerfield

Salary:

112000.00 - 154000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelors Degree required.
Minimum 5 years of category management experience with multinational organizations.
Previous experience within strategic procurement of Contingent Labor and Services Procurement strongly preferred
Proven experience in people, stakeholder and project management.
Ability to coordinate multiple parallel sourcing initiatives across different business groups.
Strong analytic and negotiation skills.
Business sense and ability to develop critical thinking.
Experience in contracting to include but not be limited to Master Service Agreements, Statements of Work, Amendments and NDAs.
Intermediate understanding of Procurement standard processes, supply markets, suppliers and products.
Ability to work in a multi-cultural and matrix environment.

Job Responsibility

Act as liaison between the Manager Service Provider (MSP) in applicable countries driving strategy and optimizing the program for both staff augmentation and contingent labor scopes of work
Lead global expansion of MSP and support external countries directly
Collaborate with internal partners and use these relationships to lead category strategies, pipeline items and short/medium/long-term goals to support the ongoing delivery of product pipeline.
Lead the supplier selection, risk assessment and contract negotiation process for key projects.
Ensure that appropriate Supplier Relationship Management programs are in place for strategic and critical suppliers in the concerned categories of spend.
Provide regular progress updates to direct manager, procurement senior leadership and to key internal partners
Lead negotiations across critical supply agreements using value-based techniques
Monitor, track and report on savings and incremental value of sourcing activities
Stimulate and support innovation by using the supplier base, regularly reviewing market developments, and mobilizing the appropriate internal network.

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Financial Cost Optimization Program Manager

The Financial Cost Optimization Program Manager will lead cost optimization init...

Location

United States , Dallas

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Preferred Certifications: PMP, Six Sigma Green Belt, Lean, Agile & Scrum
Experience: 15+ years in program management, operations, and cost optimization within technology domains
Technical Skills: Data governance, cloud program governance, analytics enablement, contract and finance management, transitions management, workforce management
Domain Expertise: Trust & Safety, Banking & Financial Services, DevOps, Content Moderation, Ad Sales, Product Testing, ITIL support
Leadership: Demonstrated success in leading large teams (direct and indirect reports), managing multi-site portfolios, and delivering transformation projects with measurable business impact

Job Responsibility

Lead Cost Optimization Programs: Architect and execute strategies for cost optimization, including cloud spend management, license cost reduction, and process automation to drive significant financial savings
Integrated Program Management: Oversee end-to-end program delivery for transformation projects, including intake, root cause analysis, implementation, and validation phases
Data Governance & Modernization: Manage data quality remediation, data pipeline analysis, and regulatory compliance across enterprise platforms
Cloud FinOps & Technology Enablement: Drive cloud financial operations (FinOps), data center optimization, and AI/ML-based business impact projects
Operational Transformation: Workflow redesign and optimization through Six Sigma projects
Stakeholder Management: Collaborate with cross-functional teams (engineering, compliance, InfoSec, HR, facilities) to deliver seamless technology rollouts, platform migrations, and operational transitions
KPI & Contract Governance: Govern KPIs, contractual adherence, and risk management for huge portfolios
Capacity & Workforce Planning: Lead capacity planning, productivity management, and workforce optimization for global operations

Global Sales Analytics Lead

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologie...

Location

United States , San Francisco

Salary:

220500.00 - 247500.00 USD / Year

Director - IT Senior Group Manager (Platform Engineering and Optimization)

The Director - IT Senior Group Manager ( C15) is a senior management level posit...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant leadership and delivery experience in an Engineering focused role with extensive experience in global business, functional and people management
relevant degree in Engineering or computer science from reputed school. Masters degree preferred
Experience working in Financial Services or a large complex and/or global environment
Exposure to working with AI-assisted software development models, and experience implementing Gen AI use cases
Experience providing leadership for scaled agile release trains preferred
program management experience helpful
Demonstrated ability to influence remote, senior stakeholders including senior business executives
Experience in tracking and monitoring delivery, productivity and organizational health metrics
Experience planning, forecasting and managing technology budgets at team level, including project tracking and governance
Demonstrated systems thinking, critical analysis and design thinking skills

Job Responsibility

Lead and manage a set of engineering teams to deliver business and technology value, working with peers and partners. Actively speed up and improve engineering practices ensuring higher levels of productivity and quality
Define and implement the workforce strategy creating an organization of happy, productive, engaged, co-located engineering teams comprised of direct and supplier staff located globally, including workforce planning, hiring, performance , and pay management
Implement career development frameworks and processes for the team, providing coaching, mentoring and development of engineering and related job families
Be a great partner, but also hold your peers (development, testing , Architecture, Infra team etc) accountable for partnering in delivery
Managing Lower environment operations, observability, test data management and test automation will be key focus areas
Be a strong advocate for and drive the adoption of modern engineering practices including scaled agile, DevOps, CI/CD and automation, and build a culture of engineering and continuous improvement, with a focus on velocity, quality and agility
Stay abreast of domain and industry developments and advocate relevant technology strategies as appropriate, including the use of AI, cloud, data technologies, and third-party products, and drive a culture of innovation
Develop and implement the technology roadmap and strategy and provide ownership and direction for technology products, working in partnership with the application development team, business stakeholders, and other technology partners
Build productive relationships with business counterparts and support the execution of key programs working in partnership with business, infrastructure and security teams
Oversee the technology budget for the function and manage the budget and forecasts to ensure relevant targets are met

Fulltime

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Lead Product Manager Global Workforce Optimization

Job Description

Job Responsibility

Requirements

What we offer

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