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Lead Product Manager, Claims and Eligibility

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Spring Health

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Location:
United States , New York City

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Contract Type:
Not provided

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Salary:

182000.00 - 242880.00 USD / Year

Job Description:

Reporting to the Senior Director of Product Management, the Lead Product Manager, Claims and Insurance Eligibility will own the development of systems and experiences that support eligibility verification, claims generation, and reimbursement. This role is part of the Care Foundations Product team and is critical to scaling our healthcare infrastructure and optimizing financial outcomes for members, Providers, and Spring.

Job Responsibility:

  • Define and drive the product roadmap for eligibility verification, claims processing, EDI integrations, and payer reimbursement workflows
  • Partner with engineering, revenue cycle operations, data, and compliance teams to deliver reliable, accurate, and scalable systems
  • Improve real-time eligibility checks and automate claims submission processes to reduce administrative overhead
  • Ensure products meet HIPAA and other regulatory requirements while optimizing for user experience and operational efficiency
  • Identify and resolve pain points that lead to claim denials, slow reimbursements, or friction for members and providers
  • Measure and enhance the success of claims workflows through product analytics, stakeholder feedback, and A/B testing
  • Strategically leverage AI and other technologies to gain large efficiencies
  • Mentor, and often supervise the work of, junior product managers that also work on revenue cycle capabilities

Requirements:

  • 5+ years of product management experience, including experience in healthcare tech
  • Experience developing and delivering on strategic roadmaps tied to longer term company objectives
  • Deep familiarity with claims workflows, eligibility checks, and healthcare billing standards (e.g., EDI, X12)
  • Demonstrated ability to lead cross-functional teams across operations, engineering, and compliance
  • Strong technical acumen and systems thinking, especially with complex data workflows and the ability to improve them with AI and automation
  • Experience using product analytics to inform priorities and drive improvements

Nice to have:

  • Experience with payer-provider systems or clearinghouses
  • Familiarity with Medicare, Medicaid, or commercial insurance billing nuances
  • Track record of building products in a high-compliance, regulated environment
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Access to BrightHorizons
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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