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Lead Product Manager, AI Servicing

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Spring Health

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

194080.00 - 242600.00 USD / Year

Job Description:

Reporting to the Senior Director of Product, Care Foundations, you will take on a high-impact role in building and delivering experiences for our members needing services that support their therapy experience. A key component of this is building tools that allow the human agents that support and guide our members to work at the top of their training and/or licensure.

Job Responsibility:

  • Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management
  • Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully
  • Drive additional innovation by deeply understanding usage and experience of what you have built
  • Partner with analytics and data science to measure and analyze the impact of your initiatives
  • Work closely with the broader Product organization to set strategy within your team’s scope
  • “Roll up your sleeves” and drive results as an independent, self-driven product manager
  • Stay informed on industry trends, competitor products, and emerging technologies

Requirements:

  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field
  • 7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes
  • Ability to quickly build empathy for target users and teams
  • Superior ability to seek and use data to inform decision making and hypothesis formation
  • Comfort with a high-growth, dynamic environment
  • An ability to navigate ambiguity, with a bias towards rapid execution over process
  • A self starter who demonstrates strong judgement and negotiation skills
  • Aptitude and desire to build effective internal and external relationships
  • Strong technical knowledge and foundation in AI/ML and SaaS capabilities
  • Experience integrating homegrown platforms with third party tools

Nice to have:

  • Experience working with regulated industries
  • Experience in AI/ML
  • Having worked in a high-growth startup environment
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • Access to HSA and FSA plans, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure)
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Access to BrightHorizons
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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