Lead Product Manager - Enterprise Complaints, Remediations and Loudspeaker (ECRL) Product Management and Delivery (PMD), Wells Fargo

Wells Fargo

Location:
United States, WEST DES MOINES ▼
CHANDLER
CHARLOTTE
IRVING
SALT LAKE CITY
SHOREVIEW

Category:
Finance

Contract Type:
Not provided

Salary:

84000.00 - 149400.00 USD / Year

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Job Description:

The ECRL Product Management and Delivery (PMD) team plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to the Wells Fargo Business. The Lead Product manager will work closely with ECRL business lines and leadership across Wells Fargo. Accordingly, critical success factors will include the ability to operate effectively in a matrixed organization, develop partnerships with multiple businesses and functional areas, and demonstrate strong reputational risk and problem resolution abilities.

Job Responsibility:

Lead complex initiatives including establishing marketing programs for new products or enhancements
Conduct market research and market results-oriented analysis for major products and services
Review and analyze complex major product lines and services
Implement change delivery solutions for the portfolio's technology process work of low to moderate complexity
Make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact
Oversee risk management to meet deliverables and drive new initiatives
Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals
Lead projects, teams, or serve as a mentor to less experienced staff

Requirements:

5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with customer remediation/mediation
Experience successfully collaborating with others in a change driven environment
Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams
Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes
Demonstrated success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations
Ability to see the big picture across multiple work streams to connect the dots
Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies
Experience as an Agile Product Owner, Scum Master or Kanban Leader
Knowledge and understanding of Six Sigma or reengineering disciplines
Ability to be flexible and adjust plans quickly to meet changing business needs
Experience successfully designing and leading deployment of workflow solutions within Pega software and ECRL technology
Knowledge and understanding of remediation/mediation policies and regulations
Knowledge and experience in Financial Services transformation efforts
Knowledge of the banking industry business
Excellent verbal, written, and interpersonal communication skills

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
April 26, 2025

Expiration:
April 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Product Manager - Enterprise Complaints, Remediations and Loudspeaker (ECRL) Product Management and Delivery (PMD)

Wells Fargo

Location:United States, WEST DES MOINES ▼CHANDLERCHARLOTTEIRVINGSALT LAKE CITYSHOREVIEW

Category:Finance

Contract Type:Not provided